FirmooFirmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Lorene W.
I have ordered from Firmoo on many occasions. I have a total of 6 pair of glasses from this amazing company. Every pair of glasses I have from them has been great quality and to mention the great prices and amazing customer service❤️
Anna H.
Excellent customer service, very satisfied with the product.
Shaniya
Love this site! After looking at review here and on Youtube I decided to buy two pairs. There were so many styles to choose from. They were buy on get one free which was lit. I ordered them on a Thursday and got them that Monday which I was not expecting and they are great quality for the price (which was not bad at all). I'd definitely recommend and I'll definitely be ordering again.
Serena R.
Customer service is great, glasses are great. I'll recommend firmoo to everyone 😊
Claudia
The persons who help me with my return was very nice and try to help me the more thats she can.
FDH
Affordable glasses. Equivalent quality compared to big brand names such as RayBan and many other monopoly chains owned by Luxottica, the Italian company. Just received today and happy with it. I will update if anything changes though.
Carl S.
Find another online company to buy from. My experiece with Firmoo was not very good. Overall I would say it is was bad. Customer support seems reasonable enough, but nothing really happens after my contact. I had to pick out new frames and pay an additional amount which was fine but my order was not fulfilled, then after a follow up almost 30 days later I was told nothing was being done and now they will not refund the total I paid. Just do yourself a favor and look elsewhere!!! Update I revised my rating from 1 star to 2, I would have given a 2 1/2 but that option is not available. They did refund all of my money. I did review all of the positive ratings prior to my order, but it did not work out for me. If you go with this company I hope your experiance will be better than mine. Atleast they sort of tried!
Response from FirmooDec 3, 2018
Dear Carl, Thanks for your feedback and we apologize for the inconvenience caused. We take your feedback seriously and will continue to improve our ordering system and service. We have issued a full refund to your account. Please kindly check and feel free to contact us if any further question. Best regards! Firmoo Customer Support
Sage R.
They are very helpful and reach out to make any corrections for the order for complete costumer satisfaction! Great costumer service !
