afty
Firmoo has wonderful glasses and there…
Firmoo has wonderful glasses and there email service team is so kind and helpful!

Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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afty
Firmoo has wonderful glasses and there email service team is so kind and helpful!
Keri S.
So impressed! Highly recommend!!!
Lynn M.
I ordered two pairs of glasses and the customer service was outstanding. Fast and the return policy was excellent also. One pair got a spiral scratch on it and they assisted me with the return and fast service with a online credit. I got my glasses back and am a very happy camper. I am ordering some for my husband the quality and customer service was great. Thank you Firmoo!!!!!!
Marta M.
Recibidas con más rápidez que la esperada. Muy contenta con las gafas. Son exactas a la foto y la graduación perfecta. Volveré a comprar sin duda y comentaré mi buena experiencia con la firma a amigos y familiares. Gracias Firmoo.
Mizz-Dee L.
I loved my glasses. I will be purchasing more!
Pauline B.
I had never ordered glasses online and was a little nervous since I have progressive lenses. I ordered from Firmoo and received my glasses in less time than I expected. My glasses are Perfect, I am so pleased with them. I will definitely be ordering again. Thanks Firmoo sooooo much!
Caroline B.
Fits fantastic. Easy return & refund, CS awesome!
Ana Paula V.
DO NOT PURCHASE FROM FIRMOO. Their phone representative claims they are stationed in California, USA but really are in Hong Kong. You will be charged an international fee for this and firmoo will REFUSE to refund you the money. I also ordered two pairs of glasses and can NOT see with one of them. My vision is blurry and distorted with them. I paid for aspheric lenses but these feel like spheric. FIRMOO WILL NOT EXCHANGE YOUR LENSES AND WILL NOT REFUND YOU FOR YOUR GLASSES. I PAID $123.89 FOR THE PAIR I CAN NOT SEE IN AND THEY WILL NOT EXCHANGE THEM AND WILL NOT REFUND ME. NOT 100% GUARANTEED AS THEY CLAIM!!!!!
Response from FirmooDec 8, 2018
Dear Ana Paula Velazquez, So sorry to make you unhappy with your shopping experience. We have a 3-month warranty and 30-day return&exchange policy for our customers. Our CSR Molly is helping you analyze the problem. After that, we will offer you a refund or exchange solution. Generally, for the eyeglasses with a new prescription, it may take a few days to adapt to. And due to the distance between your eyes and the lenses are slightly different for different frame structures, you may feel uncomfortable by transferring one pair to another suddenly. So we suggest that you try to adapt for a few days. If you still can not adapt to your glasses, we will definitely refund or exchange for you. As for the international transaction fee, it depends on your credit card company. Some credit card company may charge the international transaction fee. Of course, we should take responsibility that we did not put a warm notice ahead. So we would like to refund the international fee to you. Sincerely, Firmoo Customer Support Team