Aly
Great response time and service!
It was really easy to pick out my glasses and when I accidentally ordered ones that were too big Shandee was able to help me fix it super quickly. Awesome service!

Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Aly
It was really easy to pick out my glasses and when I accidentally ordered ones that were too big Shandee was able to help me fix it super quickly. Awesome service!
Krisztina K.
Great glasses for good value and excellent customer service.
Portia
I was skeptical about buying glasses from this site at first purely due to the low prices but was pleasantly surprised when they arrived. Came in a gorgeous map glasses case which is more sturdy than my NHS provided case! And the glasses look beautiful, dainty as described, and are lasting very well so far.
Núria Homs P.
Very kind, quick and easy to solve my problem. Thank you for everything.
Theo PoLok W.
This is the first time I've ever purchased glasses online. Even though I had problems with vision distortion wearing the firmoo glasses and chose not to keep them, the customer service has been truly FANTASTIC and Shandee has amazing manners and is very customer-minded. I had originally decided to stick to paying more and getting glasses at physical stores, but i may reconsider shopping online on firmoo when I need new glasses because of the amazing customer service.
amjosp
Quality glasses at extremely affordable prices! Customer service is top notch!
jackie K.
Very helpful about the knowledge of my glasses I received and offered to make it right
Emma D.
Firmoo's customer service is excellent, I had some concerns around the time taken to process my glasses (my misunderstanding) and from then Francis email regularly with updates. Glasses arrived within two weeks and are perfect.