FirmooReviews of firmoo.com

Firmoo ha sido de las mejores cosas que me pasaron este 2020 jaja. Empezando porque tienen un servicio al cliente que no lo tiene ni Amazon. Mis gafas siendo una graduación un poco especial (graduación diferente en cada ojo de miopía + astigmatismo y graduación alta +6) me quedan perfectas. Veo igual que las que me costaron 300 euros. La calidad de la montura es bastante buena. Y nada uso mas mis gafas de 30 euros que las que me costaron 300!! y la gente siempre me pregunta por ellas porque están chulisimas. Pd. siempre pongo juntas mis gafas de 300 vs las de 30 y les digo que escogen cuales creen que me costaron cuanto y siempre dicen 300 a las de firmoo... :)

Amazing experience! I never truly know whether to trust online reviews, so I hope this reaches anyone who may be unsure of choosing to shop with Firmoo. I purchased a pair of glasses as a gift but realized about 15 minutes later that they were the wrong pair. I spoke with a CSR, got an immediate refund, and was even given a discount code to use since the initial code I had used for the incorrect order was only for your first order on the site. The glasses arrived much faster than expected, are extremely cute, and the prescription is perfect. The frames are a bit too big for the recipient, however, so we decided to get a refund. Not only did Firmoo offer me a coupon option as an exchange OR a refund option, but they promptly refunded me and told me to keep the glasses as a backup pair or to donate them instead of returning them. I no longer wear glasses, but that type of customer service will have me back for when I purchase gifts and I will definitely refer friends to them.

So here's the story. I made a mistake with my RX, and Firmoo was very helpful in correcting my prescription, They are an awesome team, glasses are perfect.. A very good experience, I'll be using them again, that's for sure.

Son geniales volveré a comprar sin duda!

Me llego el pedido en unos 20 días sin problema. Además las gafas me quedan muy bien y se ven de buena calidad.

Shandee has been very helpful and provided me with wonderful customer service! She was able to answer my questions in a positive manner and she resolve my issue with my glass rather efficiently. I am now in the process of waiting for my replacement glasses to be processed and be sent out to me.

I can not express enough how amazing this company and their customer service is. I was hesitant at first and thankfully was put at easy almost immediately. I received my first pair and sadly there was a mistake. What did arrive were beautiful and very high quality. The sad part lasted for seconds because the customer service team, Fema & Claire, took care of me right away. My new pair are on the way and I can't wait. Thank for being such an amazing company and holding my hand throughout this process. After wearing glasses for 40 years and having such a difficult prescription - they set my mind at ease. They have definitely scored a customer for life!!

I love my glasses and amazed that all I had to do was put my prescription in and they didn’t require my eye doctor contact information for it to happen. Came rather quick and it was my exact prescription. For like $12 including shipping. I got compliments and I love my glasses they are so cute and saved me money.