Zuza M.
Warning! False advertising! Bad quality eyewear!
Well, I'm not sure who wrote all those 5-star reviews but... After thinking this UK based co was so good- I was thrilled to find affordable eyewear - offering cool looking frames and better still, having a buy 1 get one free offer, I went for it! Why don't I ever learn?! The glasses finally arrived, weeks later from China (but of course), the lenses are totally the wrong dioptry (can't see a thing!) and the frames are like those toy frames I used to play with as a kid for dress up. Don't get fooled. Stay well clear! It remains to be seen if I ever get a refund!
Response from FirmooMar 26, 2022
Apologize for the review. May we know you can't read, or can't see intermediate or far? Upon checking, there is additional power on your prescription and Reader was ordered, so you can only read but can't see intermediate and distance. Please don't worry. Your email and feedback are well received and our email service representative will contact you within 48hours to analyze the root cause to avoid the same issue in the future and provide a satisfactory solution. BTW, for this order, you chose Standard shipping, which usually takes 13-22 days after the order is placed as the website shows. The order was placed on March 8 and delivered on March 25, earlier than the estimated time. But if you want faster shipping, please kindly choose Express next time, which takes 8-14 days after the order is placed. Also, the two hot frames are made of TR, which are actually durable. May we know the two frames broke or not? Please don't worry. We will contact you about the concern as well. Please kindly search firmoo in the spam folder if you don't see our email. Thanks and take care.