FirmooReviews of firmoo.com

Amazing customer service and high quality glasses and lens! If you are hesitating about buying any glasses from this company don't hesitate just buy!

I ordered glasses online and despite triple checking the prescription before submitting, I have had glasses delivered that aren’t right. They have immediately felt not right and after 20 mins of wearing, they gave me a headache. I had another pair which were right so I know that the prescription sent was right. What was frustrating is that I had to pay to send them back which when being sent overseas was close to £10. The glasses aren’t the greatest quality and maybe reflect the cheaper price but I have used other online providers before with low prices and the glasses were better quality. I wouldn’t recommend Firmoo and won’t be using them again.

Just wanted to say how pleased I am with my glasses not only that the fit is perfect and they are very light but also the customer service I went on live chat as I wasn't sure what to put in about my prescription and they helped me every step and with in 7 days I got my pair of glasses I'm telling everyone I know who has glasses to get some from them can't rate them enough well done !!!!

First time ordering from this company . I was unfamiliar with the ordering process online . when I asked questions the chat was down and no one reached out .I order a pair of glasses and uploaded my prescription and it was put in wrong by the company . The order was already shipped out . When I asked what can be done I was told they can refund me ,but wouldn’t refund my shipping cost ,which I paid for expedited shipping. The expedited shipping is also a joke or will still take about 10-15 days . I feel ripped off I really wanted to like this company a friend referred me . The customer service was terrible . Updated review : I’ve changed my rating to five stars instead of three . Firmoo not only fixed the mistake a full refund was given . Unfortunately it took writing a review for it to happen, but a company who makes it right will always have my business . After my refund is available I will definitely purchase the second pair I wanted . Thank you Firmoo!

llego antes lo previsto, embalado muy bien y la calidad es buena, a un que deberían de tener mas variedad de monturas, o pagar la diferencia de la montura que uno le gusta, fuera de eso, tooooodo perfecto

I messed up and put the wrong prescription in for my daughter considering this is my second time ordering online and they called me and help me fix it. They explained what the PD meant and all the other weird words on the prescription and they fixed it to where next time I order it's already saved correctly. Now that was just the amazing customer service, as for the glasses I am absolutely in love with my glasses that this time I ordered two more pair one for me and my daughter and we are super excited we got the birthstone ones funny enough not our birthstones because we like other people's birthstones but they are so cute and fit perfect. I 100% have been sending everyone their way.

Great company and great glasses!

Always amazing!!!!