FirmooReviews of firmoo.com

The constant follow-ups until I received my order. Service was efficient.

Ich habe schon mehrere Brillen bei Firmoo bestellt und bin grundsätzlich zufrieden. Die Lieferung ist schnell (geht beim stationären Optiker auch nicht schneller!), die Gestelle sind super schön und die Gläser sind wirklich günstig. Die Qualität der Gläser ist allerdings nicht die beste. Ein Brillenglas ist mir zerkratzt, als ich die Brille im Etui auf dem Beutel hatte (Ich denke, von dem Knoten des Zuzieh-Bändchens). Das sind keine scharfen Kanten und ein Brillenglas sollte das eigentlich aushalten. Der Kundenservice meint "selber schuld" bzw. Verschleiß/unsachgemäße Handhabung. Na, ja für den Preis ist es eventuell zu verschmerzen, aber eine kratzfeste Beschichtung sieht anders aus.

Perfect glasses

Cogí unas gafas las cuales pague la reducción máxima y no es la reducción como aquí, me dieron un vale para q cogiera otras, las cuales hice la de probar y nada q ver con lo que me llegó, ya q era un cambio por las primeras ya no se hicieron cargo de nada, con lo cual ni unas ni otras. No volveré a comprar.

Very satisfied with the glasses. Value for money, I highly recommend you ❤️

I received my order today and wanted to say how much I appreciate and how very greatful I am for your gift of an extra pair of glasses with thinner lenses. Your attention to detail in so far as that you noticed my strong prescription and provided me with a free fantastic pair of glasses with thinner lenses is quiet touching. As I am sure you can guess I have worn glasses most of my life and have always had to pay a lot of money for glasses I was always just settling for economically and overall never happy with. I appreciate the access you have provided to stylish and affordable frames and lenses. Your small gesture has truly touched my heart and is appreciated more than you will ever know. Now I can safely have a spare pair of glasses which I have never had the luxury of before. I look forward to sharing my experience with your company to those around me and look forward to ordering more from you in the future. Of note, when I do order in the future how many I designate/upgrade to the option for thinner lenses? Warmest Regards, Erin Marie Mayo

I truly have felt so cared for and valued as a customer. I wasn't expecting such consistent willingness to help me after I let my compensation opportunity slip through the cracks on more than one occasion (I let the coupon expire twice in a row). I struggle with time management and it means a lot to me that Firmoo has been willing to honour a compensation offer for me on such an extended timeline, with zero questions asked. I also appreciate that I can always rely on getting a prompt, catered response from a named individual which makes the whole communication experience with Firmoo CS so much more personable. Love you guys!

This was my first time ordering glasses online. The sales agents were very helpful that assisted me to fill out all the necessary information and addressed all my concerns with detailed information. I received my package on the promised date and was very satisfied with the quality of the frame and lense. Thank you firmoo and your agents for quality service.