FirmooReviews of firmoo.com

Great priced and great quality! I also received a free pair which was amazing!

Great price on prescription sunglasses. Delivered sooner than promised!

Good communication and quick responses to queries.

Glasses fit great and it is really good quality. Customer service wonderful and very helpful. Thank you 😊

Las gafas son buenas, el problema son los criatales que se arañan con una facilidad pasmosa. Limpié los míos que tenían un poco de polvo y se han arañado por completo. Ahora se ve difuso al mirar por la noche. Llevo 30 años con gafas y no me ha pasado en la vida.

I feel like this is going to be a problem for my bank account because now I want to order loads more glasses!! First time ordering a normal prescription pair and a sunglasses pair. I have incredibly wonky eyes (5.5 difference between the two!) and needed to find pairs which I could get thinned lenses on. The chat facility is great on the website and the person I spoke to was really helpful and offered me lenses which I was able to purchase what I needed to with. Once I submitted the order my order was put on hold. I spoke to someone on the chat, they explained they needed to check my prescription (assuming because it’s not common to have wonky eyes this badly) and then quickly sorted it out. The glasses then came a week after my order was submitted. The quality is so much better than glasses direct and I love all the options they have. Annoyingly I’m going to have to buy a few more pairs now ha! So impressed great service all round, won’t buy from anywhere else now!!

Loveeeeee Firmoo. I’ve been a customer for about 7 years and bought 2 specific pairs repeatedly (my sight changed over the years lol) and I love the quick service . Never experienced an issue snd customer service is very helpful! If you’re in need of glasses ,skip the expensive eye doctors and BUY FROM FIRMOO

Bought 2 pairs. One fits perfectly, other one was tight so spoke to Firmoo to arrange return. Bec I used a voucher, they made me jump through hoops - 2 chat agents, multiple back & forth via emails and couple of photos of the glasses after - still NO resolution. Buy from eyedirect or other online brands with 14 day free returns for whatever reason. With Firmoo's return policy you run the risk of buying something online based on just photos and getting stuck with it! Aug 13: What a Rubbish response below. Charge a restocking fee or return fee if you must but it's an online order, you have to allow for reasonable mismatches - you don't get to say - oops second time it doesn't fit you - out of luck, your money down the drain now! If the point was to redeem yourself with this reply, you just made it worst!