FirmooReviews of firmoo.com

Was cheap and easy to order a pair. Tracking is great and pair came in like a week Only problem was their credit card processing wasn’t working so I had to do it via PayPal. That needs to be fixed

Website was very easy to use. The price was perfect. I got exactly what I ordered. Excellent product for the price.

Ho acquistato degli occhiali da vista graduati,arrivati nei tempi previsti. Ottimo anche il servizio clienti che celermente ha risposto. Consiglio

Ho notato questo sito per le ottime offerte sugli occhiali da vista e, volendo fare un regalo a mia moglie, ho deciso di far preparare tre paia di occhiali con delle caratteristiche da prescrizione che, scopro solo alla consegna e alla prova di vista, essere sbagliate. Scrivo quindi al customer care che molto gentilmente mi spiega tutti i passi per procedere senza indugio ad un nuovo corretto acquisto (ovviamente stavolta mi consigliano di far “leggere” la prescrizione cosi da sapere quali dati riportare in fase di acquisto) dandomi anche uno sconto su quest’ultimo. Alla fine contentissimi. Occhiali perfetti, bellissima e leggera montatura e stile molto cool. Gli occhiali sbagliati? Mi han detto “per non creare ulteriori spese e dispersione, vi consigliamo di donarle ad una onlus che possa farne buon uso”. Ma non è fantastico tt cio? Bravi.

Love,love,loooove my glasses,the quality screams classsss! And they were delivered before delivery date.

I just chatted with Kath. I was worried because I couldn’t log into my account. She found my account through my phone number. It turns out that I spelled my own email wrong! She then found that I needed to fix my address AND my prescription. She did all of it for me AND waived the fee to change the lenses. I absolutely adore her customer service. & this is the third pair of glasses I’ve ordered from them. Every time I would get compliments on my older pair, I would recommend firmoo. But now because of Kath with their customer service, I am going to recommend them 10fold. She’s awesome.

The accuracy of my prescription was incorrect and the transitional was not there either. The ability to contact a rep by phone was not there thus MAKING you use their "Live Chat" feature which was discombobulated. "Giselle", live chat person had too many long pauses for answers only to make RETURN/REFUND difficult and archaic. They do not support "tentative Refund" until item is received by them. Instead YOU, the customer, must TRUST they will refund your money ONLY After they receive their product. NOT GOOD! I was NOT a first time customer - BUT a first time dissatisfied customer who experienced their practice. It's NOT appealing. So this dissolved any future business or recommendations!

I do not normally write a review on my purchases, but I am so happy with my glasses. I normally go to the high street to purchase my glasses. I ordered two pairs ten days ago. There was so much choice. They arrived today. The frames are gorgeous, and fit better than any of my previous pairs. I am so pleased with them and the service I have received. Firmoo, kept me up to date with how far they were through the process. I would highly recommend them. I will not be purchasing them through the high street any more.