Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
firmoo.com
Website
firmoo.com
Category
Vision & Hearing
Location
South El Monte, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 16% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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All my past experiences have been great, but this time I tried a 'super sensitive' lens that unfortunately darkened even inside my home. When I told Firmoo, they offered to, under full warranty, change this to a lens that will remain clear inside but darken in sunshine. The wait was less than three minutes, and I contacted the Chat window on a holiday! Mary, the agent was empathetic, warm, efficient, and personable. The whole experience was delightful.
UW
Uwe W.
Ich bin begeistert!
Habe das erste Mal 3 Brillen bestellt und war einfach begeistert, Lieferung nach 9 Tagen in Super Qualität. Leider hatte ich mich bei der Größe einer Brille vertan und kontaktierte den Kundenservice zwecks Umtausch/Rücknahme. Mir wurde sofort zur vollsten Zufriedenheit geholfen, völlig unkompliziert wurde die Brille erstattet und ich habe neu bestellt. Meiner Meinung nach, uneingeschränkt zu empfehlen.
MG
MARTA GARCIA S.
Compre gafas para mi hijo y para mi
Compre gafas para mi hijo y para mi, en optica, me cobraron 680 Euros, y con la misma graduación las pedí en Firmoo. Me llegaron más rápido que en la óptica y la verdad es que jamás volveré a la óptica. Estoy encantada. Son más blanditas, pero vemos exactamente igual, y es más, mi hijo se pone más las de Firmoo, porque va nas comodo. Muchas gracias
ES
Ewen S.
Joke - avoid at all cost!
Glasses took 2 weeks to arrive and then when they arrived they were plain glass without any prescription what so ever.
Avoid at all cost - joke!
Response from FirmooApr 21, 2025
Dear Smith,
We are truly sorry to hear about your experience with us. We understand how disappointing it must have been to receive glasses that didn't meet your expectations.
Firstly, regarding the shipping time, we want to clarify that our standard shipping to the UK typically takes 13-22 business days. It seems that you chose this option, and unfortunately, the delivery took longer than expected. We apologize for the delay. We always strive to deliver as quickly as possible, but sometimes the shipping speed is out of our control and depends on the efficiency of the courier service. However, we do offer shipping cost compensation for any delivery delays, and if a package is lost, we provide a full refund.
We are also working on improving our logistics services and are actively seeking to partner with more reliable courier companies to ensure better delivery experiences for our customers in the future.
As for the glasses you received, we have checked our records and found that you ordered non-prescription lenses. This might have caused the confusion. But don't worry, you can still take advantage of our 60-day return and exchange policy. If you received the wrong lenses or if they don't meet your needs, we fully support returns and exchanges.
Once again, we apologize for the inconvenience you have experienced. We value your feedback and will do our best to improve. If you have any further questions or need assistance with the return or exchange process, please don't hesitate to contact us.
Thank you for bringing this to our attention.
Best regards,
The Firmoo Team
NA
Nathis
Plusieurs commande chez firmoo et…
Plusieurs commande chez firmoo et toujours contente prix + qu'abordable avec beaucoup de choix sur les verres ''rajout d'options'' paiement possible en plusieurs fois donc non négligeables.
Je viens de repasser une commande à l'instant j'espère que ce sera toujours aussi bon. Je peux que recommander ce site . Certe livraison un peu longue mais en vrai ça va c'est quand même pas en France hein et même en France cela met entre 7 à 10 jours .
FR
franco
Occhiali da vista ottimi
Con molto scetticismo ho deciso di acquistare un paio di occhiali da vista su questo sito e devo dire che sono rimasto veramente soddisfatto. Occhiali da vista con lenti fotocromatiche arrivati prima del tempo e ben fatti prezzo imbattibile. Valuterò la durata nel tempo.
NC
Natalie C.
Customer service is one of the best…
Customer service is one of the best I’ve known.
NK
nthabiseng K.
Amazing service
Amazing service
This is my second order and it has been perfect once again, arriving earlier than expected which is a bonus. It's now my 'go to' for prescription glasses and I have recommended it to multiple.
Thanks for the wonderful service
