Cindy H.
I loved how fast they sent my glasses
I loved how fast they sent my glasses. This is my second purchase with firmoo. I definitely recommend!

Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Cindy H.
I loved how fast they sent my glasses. This is my second purchase with firmoo. I definitely recommend!
Marina M.
Un grosso problema sono i tempi di consegna! Troppo lunghi. Ordine fatto il 26 dicembre e il 18 gennaio non ancora ricevuto.
Response from FirmooJan 19, 2026
Ciao Marina, Grazie per averci segnalato il problema. Ci scusiamo sinceramente per il ritardo nella consegna dovuto alle forti nevicate e ci rammarichiamo per il disagio che questo ti ha causato. Ti informiamo che verificheremo lo stato della tua spedizione e ti forniremo le informazioni più aggiornate. Il nostro team di assistenza clienti ti contatterà via email entro le prossime 24-48 ore. Ti preghiamo di controllare la tua casella di posta (anche la cartella spam/posta indesiderata) per la nostra email. Apprezziamo la tua pazienza e comprensione mentre ci adoperiamo per risolvere la situazione. Se nel frattempo hai domande o dubbi urgenti, non esitare a contattarci (Livechat: 24 ore su 24, 7 giorni su 7). Cordiali saluti, Team di assistenza clienti Firmoo
Karen M. O.
I ordered the wrong size frame, not realizing that the frame dimensions are very important. Firmoo promptly sent me a code for the price I paid. I just ordered again, being careful to match the dimensions from my current glasses (on the temple). From the fast shipping, selection and customer service, Firmoo has earned the five stars.
Sergine B.
Je viens de recevoir mes lunettes je suis choquée de la qualité aussi bien la monture que les verres pour un prix tellement intéressant trop satisfaisant
Symone M.
Although my package came late, I was immediately offered help and even a refund due to the length. I love how often Firmoo reached out to me, making me feel like a valued customer! And the glasses still came in and look awesome! 10/10 glasses and 10/10 customer service.
Response from FirmooJan 19, 2026
Hello Symone, Thank you for taking the time to share your feedback with us. We are continuously working to optimize our shipping processes and logistics partnerships to shorten delivery times and improve the overall experience for our customers. Wish you all the best! Sincerely, Firmoo Customer Support Team
Thuy T.
There was delay due to holidays and some other factors, but customer support was very proactive in helping with getting my glasses to me. They also offered a coupon for my next purchase for the delay, which is perfect since I buy all my Glasses from here. Glasses were perfect I love them so much. Good prices for sturdy glasses.
Cristina G.
Son rápidos y resolutivos. Las gafas son preciosas y hay un sinfín de modelos.
Frank F.
Ich habe erstmalig nach Tipp meines Nachbarn probehalber ein Gleitsichtbrille bestellt. Die kam nach 2 Wochen. Da ich vorsichtshalber ein sehr ähnliches Gestell bestellt habe wie meine aktuelle Brille, ist sie meiner Frau gar nicht aufgefallen. Ich habe sie aufgesetzt und seither nicht mehr abgenommen. Die Qualität der Gläser ist erstklassig. Das Gestell erscheint mir etwas fragil, aber ich warte es ab. Bisher restlos zufrieden.
Response from FirmooJan 19, 2026
Hallo Frank, vielen Dank für Ihre Bewertung! Wir freuen uns sehr zu hören, dass Sie mit Ihrer Brille insgesamt zufrieden sind. Alle unsere Brillen sind mit einer 30-tägigen Rückgabegarantie und einer 2-jährigen Qualitätsgarantie abgedeckt. Sollten Sie also Bedenken bezüglich der Stabilität des Gestells oder anderer Aspekte haben, können Sie sich jederzeit an unser Kundenservice-Team wenden (Livechat: 24/7). Vielen Dank für Ihr Vertrauen und sollten Sie Fragen haben, stehen wir Ihnen selbstverständlich zur Verfügung. Mit freundlichen Grüßen, Firmoo Kundenservice