FirmooReviews of firmoo.com

Ik heb bij Firmoo een dure bril besteld en netjes mijn recept volledig ingevuld. Tijdens het bestelproces leek alles in orde, maar achteraf blijkt dat ze géén bifocale/multifocale zonnebrillen maken. Dit stond alleen vermeld in een klein zinnetje dat je makkelijk over het hoofd ziet. Gevolg: ik heb uiteindelijk een bril ontvangen die helemaal geen rekening houdt met mijn recept. Dat is natuurlijk ontzettend frustrerend, zeker omdat je ervan uitgaat dat een bril op sterkte ook echt op sterkte geleverd wordt als je alles correct invult. Het bestelproces is dus misleidend en niet duidelijk genoeg. Voor mensen die een multifocale of bifocale zonnebril nodig hebben: let goed op, want je kunt zomaar een onbruikbare bril ontvangen. Jammer, want de bril zelf ziet er mooi uit, maar hier heb ik helaas niks aan.

I ordered glasses with blue light driving one, but its not actually anti blue light.. when i drives in sunlight or night time, its not helpful at all, even my last one from specsaver is much better than this one…so disappointed ☹️

Friendly efficient customer service. Glasses are well made and dispatched quickly. I had to swap my first pair and this was done efficiently with no quibble. Great company to buy from. I have ordered another pair

At first, I was hesitant because I’m in South Africa and thought I might just be taking a chance with my money, but they are absolutely worth it. The delivery was quicker than I expected. They respond to emails promptly (especially Peter). Their spectacles are very affordable, with a wide variety of stylish frames. They also nailed my prescription. I’m very happy with my order and will definitely be ordering again!

I was dubious about ordering online as I have quite a complex prescription but the price point prompted me to chance it. Honestly, could not be happier. Fantastic quality, fantastic price and prompt delivery. Have ordered two more pairs. 10/10

Always great!

My glasses are just perfect! I received them within a week of purchase and as soon as I got them I was delighted. I was able to filter my options to this one and I'm glad I got it because they are lightweight, suits my round face and wide enough to not squeeze my face. Firmoo does a very good job at making sure that customers have a good good customer service experience. After I purchased and received my order they followed up to assure that I was satisfied which I am! Ty firmoo!

I have only just placed my first order so cannot review on the glasses, but I did put the promo code in wrong when I placed my first order. Richie, a member of their online customer service team, quickly rectified this and processed my part refund. I am very impressed with their customer service and am now looking forward to receiving my first pair of Firmoo glasses.