Firestone Complete Auto CareReviews of firestonecompleteautocare.com

I had an appointment for 11:00am. Dropped car at 10:30. Asked Tech to call when done. 6:00 pm I called Firestone 6386 York Road, Baltimore. Was told car was not worked on because Master Tech out sick. I asked why someone couldn't call me so I could have taken the car elsewhere. Tech on phone was extremely rude and excuse was they were too busy. I WILL NEVER USE FIRESTONE COMPLETE AUTO CARE AGAIN. This is twice they've done this to me and I won't give them the chance for a third time.

First, they did not put the spare donut back in the car after a tire replacement. That cost me 200.00 to replace because i didn't notice until i needed it. Nice! On three successive occasions, they did not even start any work by 5:30 pm, when the vehicle was always dropped off first thing in the morning, two times with appointments made two days in advance. Always some lame BS excuse why the work could not get done. Don't pay for a lifetime of anything because you get pushed behind the line. I assume they want new cash hitting the tills and be dammed to a contracted service. The hard sell for work that is not needed is just a vomit fest. They cannot justify most of the work when pressed. The latest clincher is the manager is rude, and condescending and just cancels the service as some kind of power trip. Never seen such immaturity. It's a good thing there are two excellent shops just east of Teal off main. Save your time and money and go to either of the two shops. This is place is not destine for longevity.

FIRESTONE CEDAR HILL - DOES NOT KNOW HOW TO CHANGE OIL OR BRAKES!!!! THEY CAUSED ME TO HAVE OIL LEAKS AND I HAD TO HAVE MY BRAKES REDONE; I TRIED TO SPEAK WITH MGR BUT THEY GAVE US THE RUN AROUND...

Posting here, because my review got censored on Google. Back in 2020, I had my motor mounts replaced at Firestone. They told me that my car had 3 motor mounts and that I was getting all of them replaced. The whole thing was a massive headache. I came in that morning saying that I needed the car back by 2:20 PM because I was going to work. They agreed, but later on, a female tech approached me and said that they had 2 of the motor mounts, but the 3rd was the wrong part and that they couldn't reach their supplier. She asked if I just wanted them to put on 2 mounts and come back another day. But a few minutes later, the tech approached me again and said, "Nevermind, we were able to get ahold of our supplier. So you're looking at about the same time." I thought she meant that they would have my car ready in time after all, but when 2pm rolled around and my car was still on the rack, I questioned another tech about what was going on. He said, "We won't have it done until the end of the day. Didn't (female tech) tell you?" I said, "She said I was looking at about the same time." Long story short, my husband (then boyfriend) had to call late in to work so he could drive me two cities away to my job. Fast forward to 2022, I had long stopped going to Firestone and my current repair shop told me that my motor mounts were bad and had to be replaced again. Customer service at Firestone refused to respond to me when I tried to reach out to them, so we were forced to pay for the repair ourselves. Granted, I no longer had the receipt because the repair had been done 2 years prior, but that was still no excuse to not get back to me. Oh, and by the way, I learned that my car actually had 4 motor mounts and only 2 were replaced by Firestone. I left a negative review on Google about customer service's lack of response and included a picture of the defective motor mounts. They then proceeded to censor my review. Later on, I tried to cancel my Firestone card by phone. They told me that it was cancelled, but a few days later I could still log in to the account and the card was still up. I then proceeded to send an email to customer service cussing them out, which is something I NEVER do, and that seemed to motivate them to cancel the card finally... Fast forward to today (12/14/23), another repair I had done in 2020 at Firestone was getting my serpentine belt replaced. I was notified today that my serpentine belt was bad and needed to be replaced again. There was also conveniently no record of that repair being done on CarFax despite me being charged $200 for it back in 2020. Unfortunately, I don't have the receipt for that repair either because it was 3 years ago... Stay far away from Firestone. Never trust their positive reviews, because those people are probably getting paid to leave them. The whole experience with Firestone and the thousands of dollars we had to throw away cleaning up their mess was worse than when my parents beat me as a child...

2901 S Dairy Ashford, Houston, TX. First customer to arrive, promised oil change, tire rotation and alignment in 1-1.5 hours. Received a call listing other problems resulting from their inspection. Politely declined. They said the car was done. 2.5 hours after bringing the vehicle in, I arrived expecting the service to be complete, which it was not. These are not professionals.

I had services done on 10/3/23 at Firestone Livingston, NJ and was charged me $ 488.00. While driving the car home on light came on the dash. it was like @ / capital letter. I drove the car back on Wednesday and the employee just gave appointment for the following Saturday. On Thursday the light was still on and was concerned because i did not know how safe it was to keep driving the car because and when at looked at the book it said if this light was on, the car needed immediate service. When I got there, a Spanish guy with his ass up to his nose called the manager to talk to me. He said to me : oh you are mad and do not want to listen to, I am not checking the car so you can come back on Saturday as scheduled and walked away. SO I sat and called the police. When the police came, I gave my version and she went to talk to the manager and he said: This lady is having attitude and she threating my life. So we are not even going to take the car on Saturday. She can go somewhere else. NOT to mention that it was a biggest, tallest guy at the office! He did not call the police when he was being treated by a 5.4" woman but sat calmly at his desk waiting for the police!. He refused to give his name to police for the report. The police was the one that entered the car, checked the light and told me that sometimes time this light will go one and it is a way to save gas. I dont know anything about car and If i knew something I would do my one service and wont give a dam about Firestone. I I assure I will never go over there and while keep telling everyone how bad there service can be. I wish I had pay American express, I would stop the payment immediately and bring my car to Jeep for proper service. At this office they are a gang of liars , lazy ass and racists. The service is more than bad. I will bring my car to the dealer when i am sure the can give proper diagnostic and service to the car. I will continue to write review everyday until i get to 488 , the amount i paid those thiefs to messed up my car.

And the most expensive place I've ever seen. They charge 3 times more. Don't go in this place. They will stole you. They sell alternators 3x more the servicescis 3x more that the other place that I checked. I m in shocked with the price...Firestone will be 2.300 and other place 700.

The new Firestone manager in Saddle Brook does not honor Firestone,s Lifetime Alignment Warranty! Store Manager Barkev Sanossian would not honor Firestone's Lifetime Alignment. He said they cost him money, and he was tired of giving out free stuff. I had to go to another store to get alignment checked. I have 3 cars with Firestone Lifetime Alignment contracts.