Fireplaces USAReviews of fireplacesusa.com

Response from Fireplaces USANov 29, 2023

We sincerely apologize for any inconvenience you've experienced. It seems there might have been a mix-up with your order, resulting in a product that doesn't fully meet your expectations. We understand how frustrating this can be, and we're committed to resolving the issue promptly. To ensure we address your concerns effectively, please reach out to our dedicated customer support team at [email protected]. Thank you for your patience and understanding as we work to make this right for you.

Response from Fireplaces USADec 6, 2023

Thank you for your positive feedback! We're thrilled to hear that your experience was fast and without any issues. We appreciate your support. If you have any queries, please feel free to reach out to us. Thanks for choosing Fireplaces USA!

Response from Fireplaces USANov 24, 2023

I'm delighted to hear about your positive experience with Fireplaces USA! It's great that you found the trim kit you needed at a competitive price, and the prompt shipping, along with an accurate product description, made your overall experience excellent. Your recommendation is valued, and if you have any further comments or questions, feel free to share. Thanks for sharing your positive feedback! Thanks for Choosing Fireplaces USA!

Response from Fireplaces USANov 23, 2023

Thank you so much for your kind words! We're thrilled to hear that we could contribute to making your surprise happen. Customer satisfaction is our top priority, and it's always rewarding to know that our service has had a positive impact. Thanks again for choosing Fireplaces USA, and we look forward to serving you again in the future!

Response from Fireplaces USANov 22, 2023

Thank you so much for your kind words! We're thrilled to hear that you are happy with the high-quality product and that it arrived in good condition. Your satisfaction is our priority. If you have any further questions or need assistance, feel free to reach out. We appreciate your feedback!

Response from Fireplaces USANov 17, 2023

Thank you for your kind words! We're thrilled to hear that you had an excellent experience with our customer service and expedited delivery. Your satisfaction is our priority, and we're here whenever you need us. Thanks again for choosing us!

Response from Fireplaces USANov 17, 2023

Thank you for sharing your experience! We're glad we could help with your anti-draft shield cap, even though we faced a stock discrepancy initially. We understand the frustration it caused but we're thrilled we could go the extra mile to find one for you in our warehouse. Your satisfaction is important, and we're grateful for your patience. If you need anything else in the future, feel free to reach out. Thank you for choosing Fireplaces USA!

Response from Fireplaces USANov 17, 2023

Thanks for choosing Fireplaces USA! We're thrilled you found our prices great and shipping prompt for your direct vent fireplace purchase. Apologies for any hassle with the part return. If you need further help, just give us a shout. Thanks for your support!