Fireplaces USAShopping for a fireplace? Look no further than FireplacesUSA. We have the best selection of fireplaces online, with prices and delivery that can't be beat.
Fireplaces USA (fireplacesusa.com) has 163 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Decoration & Interior · San Jose, California
Excellent
Decoration & Interior · Los Angeles, California
Excellent
Decoration & Interior · Ontario, California
Excellent
Decoration & Interior · Agoura Hills, California
Excellent
Showing 3 reviews with 2 stars · Clear filters
Girl F.
Ordered a trim piece. When it arrived it was not the same part # as ordered. Cust service asked for pics, pics sent. Cust service quickly responded with paid return label. Item sent received verification the company received it then crickets.... No returned emails, ph# hangs up immediately, now website is gone. My guess, the company is too! No refund will be coming!
Graig E.
Still waiting for parts to show up on an order we placed in November. Pieces went to Colorado when we are in Wa. No communication after 4 emails trying to get answers new pieces shipped….nothing! So not happy.
Response from Fireplaces USAJan 25, 2024
We sincerely apologize for the delay and the inconvenience you've experienced with your order. We understand the frustration of waiting for parts, and we want to assure you that we are actively working to resolve this issue. The parts are en route to your correct address in Washington, and we have enhanced our communication processes to prevent such issues in the future. Your satisfaction is of the utmost importance to us, and we appreciate your patience and understanding as we work to make things right. If you have any further concerns or questions, please don't hesitate to reach out.
Derek D.
Two days after I bought the fireplace it went in sale for $200 less. I called to ask about it and I was told I would receive a call back after they spoke with a supervisor and no one called.
Response from Fireplaces USAMar 4, 2023
Hi Derek, I sincerely apologized for not receiving a callback from us regarding the issue. Actually we are not allowed to sell below manufacturer's recommended price.