Fireplaces USAReviews of fireplacesusa.com

Response from Fireplaces USADec 27, 2023

We are thrilled to receive your positive feedback! It warms our hearts to know that the fireplace looks beautiful and that you experienced professional shipping services with perfectly packaged items. We are especially delighted that the fireplace's realistic appearance and awesome 3D view have become the highlight of your living room. Your satisfaction is our top priority. If you ever need further assistance or have more feedback to share, please feel free to reach out. Thank you for making our product a cherished part of your home!

Response from Fireplaces USADec 26, 2023

Thank you for your kind words! We're delighted to hear that you experienced prompt, efficient service and timely delivery. Customer satisfaction is our top priority, and we appreciate your feedback. If you have any more needs or questions in the future, feel free to reach out. We look forward to serving you again! Thanks for choosing Fireplaces USA!

Response from Fireplaces USADec 21, 2023

Firstly, we apologize for the glitch in customer service that prevented us from providing an update on the product location. The timely notice about the delivery date one day in advance is appreciated. Thank you for sharing your experience; we look forward to serving you again in the future. Thanks for choosing Fireplaces USA!

Response from Fireplaces USADec 21, 2023

We appreciate your feedback and apologize for any inconvenience caused by the dents in the chimney pipe sections. We understand your frustration, and we are sorry that our salesperson didn't meet your expectations regarding the installation experience. Your resourcefulness in straightening out the dents is commendable, and we value your effort in making the product work. We take your feedback seriously and will use it to improve our services. If you have any further concerns or if there's anything else we can do to assist you, please feel free to reach out to our customer service team. Thank you for bringing this to our attention.

Response from Fireplaces USADec 20, 2023

Thank you so much for your positive review! We're thrilled to hear that you found our service easy to work with and appreciated our quick delivery time. It's always our goal to provide a seamless experience for our customers, and we're delighted that we could meet your expectations. Thanks again for choosing Fireplaces USA, and we truly appreciate your support!

Response from Fireplaces USADec 19, 2023

Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our service. We strive to provide reliable and excellent service to all our customers. If you ever have any further feedback or questions, please feel free to reach out. We truly appreciate your support! Thanks for choosing Fireplaces USA!

Response from Fireplaces USADec 18, 2023

We're thrilled to hear about your positive experience! We're delighted that the quick shipment, easy installation, and realistic features have enhanced your holiday experience. If you ever have any more feedback or questions, feel free to reach out. Thank you for choosing Fireplaces USA! Happy holidays and enjoy your beautiful fire!