diana V.
Faulty damaged products poor response…
Faulty damaged products poor response to customers
Response from Fireplaces USADec 14, 2023
We sincerely apologize for the experience you've had with our products and the level of service you received. We take your feedback seriously, and we would like to investigate and resolve the issues you've encountered. We understand the importance of responsive customer service, and we regret if we fell short in providing the support you expected. Please share more details or contact our customer service directly at [Customer Service Email/Phone] so that we can assist you further. Thank you for bringing this to our attention. We value your feedback, and we are committed to making things right. Regards, Fireplaces USA



