Fireplaces USAReviews of fireplacesusa.com

They suck rotten eggs! Sold me the wrong size fireplace. Doran would not refund it without taking 40% of my money! What a POS company!!

If I could give this place zero stars I would. This site is a scam. I returned a fireplace back In February and to this date I have not received a refund or call back. You can’t get anyone on the phone and no one on the chat. They stole my money.

I placed an order and was told it was in back order. I received it a few weeks ahead of the anticipated delivery date but the item was badly damaged and useless. Customer service was at first responsive but stated no record of delivering and said they would get back to me. The scheduled delivery date approached and I get a message that item was already delivered. Of course it was the damaged item. I’ve repeatedly tried calling, messaging via website and emailing with no response.

Open box and missing parts costumer service never fixed my issue

Item did not fit, there was over an inch gap between the doors. Yes I measured the entire fireplace.... I emailed to inquire about replacement and never got a response

It's been a month since order. No good tracking number. Did not get my fireplace. No return chat available, no return email, there phones don't work. Scam!

Placed a large order and was told that it would take a week. No response to my emails and currently their phone systems has been disconnected all day today.

I ordered a fireplace on March 12, 2024 and was told that it would ship right away and then I should expect to have it with him a week. Yesterday was April the third and it just arrived. I called at least twice to find out about it, and no one could tell me where it was at in the shipping process. Both times someone was supposed to call me back and did not. I am not dissatisfied with the fireplace just with the customer service.