Fireplaces USAReviews of fireplacesusa.com

Response from Fireplaces USAMar 11, 2024

We're delighted to hear that your online order arrived promptly and in excellent condition. Ensuring your items are well-packaged and delivered intact is our priority. Thank you for sharing your positive experience with us. We look forward to serving you again soon!

Response from Fireplaces USAMar 6, 2024

We're delighted to hear that you found your experience with us easy and that our shipping was quick! Providing seamless service is our priority, and we're thrilled that we met your expectations. Thank you for your feedback, and we look forward to serving you again soon!

Response from Fireplaces USAFeb 23, 2024

review sent

Response from Fireplaces USAFeb 6, 2024

Cheers Ilya! I'm glad to hear that despite the delay with the back order, you found the service satisfactory, and the product is working beautifully. Sometimes, delays happen, but it's great when the end result meets your expectations. If you have any further questions or need assistance, feel free to reach out. Regards, Customer Service Team Fireplaces USA

Response from Fireplaces USAJan 11, 2024

Thank you so much for your positive feedback! We're thrilled to hear that you love the fireplace and appreciate the care we take in shipping to ensure its safe arrival. It's fantastic to know that the various flame colors and crystal options have added to the appeal, making it a great addition to your basement. If you have any further questions or if there's anything else we can assist you with, feel free to reach out. We hope you continue to enjoy your beautiful fireplace!