Fireplaces USAReviews of fireplacesusa.com

I received the wrong chimney cap, I try to Explain I have Dunavent 6" PIPE YOU SELL THIS PIPE WHOULD THING YOU KNOW WHAT PIPE FIT. TOOK PICTUIRE USED A TAPE STILL NO RESPONSETO CORRECT THIS ERROR

Good communication with delivery process.

They always have what we need and there sales team are great.

Beyond our expectation, The craftsmanship of the cabinet, The amazing fireplace itself with a beautiful, realistic Fire and the kaleidoscope of colors Last, but not least the ease and simplistic installation of the unit Kudos to you Fireplace USA the number one fireplace co.in the nation 👍

Fast shipping and quality product. Exactly what I ordered and expected.

Super easy purchase! All the details I needed were accessible including the dimensions to confirm it would fit in our space. The online chat was also very helpful in confirming the shipping details and arrival times to make sure it could be securely delivered to our house.

Great help and support

Customer service was helpful before and after our fireplace purchase. We received the best price from Fireplaces USA after comparing several companies. There was not clear information on delivery of our fireplace which was confusing - the tracking information brought up a different order & an item we ordered was not included when delivered (even though the email listed it as being shipped) - but customer service quickly provided the correct tracking information, and our missing item was backordered without notice and we did receive it a couple weeks after. Overall, I would recommend Fireplaces USA!