Fireplaces USAShopping for a fireplace? Look no further than FireplacesUSA. We have the best selection of fireplaces online, with prices and delivery that can't be beat.
Fireplaces USA (fireplacesusa.com) has 163 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Decoration & Interior · San Jose, California
Excellent
Decoration & Interior · Los Angeles, California
Excellent
Decoration & Interior · Ontario, California
Excellent
Decoration & Interior · Agoura Hills, California
Excellent
163 approved reviews, newest moderated first
Paula L.
I had questions about the product before I purchased it and customer service was very helpful. We are building a house so I needed the specifications for the electrician and could not find everything I needed on website so I called and they answered my questions. My fireplace has been delivered but I have not installed yet because we are still in the building process. Very pleased with the help that I received.
BDS
Knowledgable associates. Super fast shipping. Great price
Adam B.
Product arrived in great shape and shipped was fast
Tyrone J.
Very pleased with my product
James T.
The fireplace I purchased was just what we was looking for. It was very easy to install. I can't begin to tell you how many compliments I've gotten.
Kate H.
Jessica in customer service was super helpful. Pricing was fair and shipping was incredibly fast!
Caitlin F.
Customer service was awful, the rep knew that what I was ordering wasn’t going to fit and did not offer to cancel my order. Was extremely rude and not helpful. Kept repeating the same thing over and over yet did not acknowledge that I could of just cancelled my order.
Response from Fireplaces USAAug 10, 2023
We sincerely regret the disappointing experience you had with our customer service. Your feedback is truly valued, and we're sorry to learn that the assistance you received didn't meet your expectations. Our intention is to provide helpful and supportive service. Our agent aimed to provide accurate information about the non-returnable nature of the order, giving you the opportunity to make an informed decision on whether to proceed. We understand the frustration you experienced due to the order not fitting and the perceived lack of options for cancellation. Your feedback helps us identify areas for improvement, and we appreciate you bringing this matter to our attention. Please know that your satisfaction is important to us, and we're committed to enhancing our service based on your insights. If there's anything further we can do to assist you, please don't hesitate to reach out.
Mel
Easy order process great follow-up, excellent product