FirepitsurplusReviews of firepitsurplus.com

Response from FirepitsurplusAug 18, 2026

Thank you for sharing your experience. Having someone available to answer questions throughout the purchase is important, and we're pleased you were able to reach the same person when you needed follow-up help. We hope your new wood stove installation goes smoothly and that you enjoy it for years to come.

Response from FirepitsurplusAug 18, 2026

Trent, we understand how frustrating it is to receive only part of your fire pit and then be left waiting for an update on the missing piece. This is not the level of service we aim to provide, and we'd like the opportunity to look into what happened and get you a clear answer. Please reach out to our team with your order details so we can help move this forward.

Response from FirepitsurplusAug 18, 2026

Five days from ordering to receiving the insert, and everything arrived in good shape. That’s a great outcome, especially after your previous experience with another company. We appreciate you giving Fire Pit Surplus a chance to get your wood stove insert right.

Response from FirepitsurplusAug 18, 2026

Jess will definitely appreciate this one. Helping customers through the entire buying process is what our team works toward every day, so it’s great to know she made a difference with your backyard renovation. Enjoy the new fire pit, Gary.

Response from FirepitsurplusAug 18, 2026

Brian, this is one of the most useful fire table reviews we've seen. The setup walkthrough, the note on the cover fit, the recommendation to pair it with the stainless steel burner cover and wind guard are the details customers landing on the Elementi Rova genuinely need before buying. You clearly put serious time into finding the right bar height fire table, and it shows. Jess will love the shoutout. Enjoy it.

Response from FirepitsurplusAug 18, 2026

Jerry, an early delivery is always a good surprise. The patio will be worth the wait. Once everything comes together you'll have the perfect setup ready to go. If anything comes up when you're ready to fire it up, the team is easy to reach.

Response from FirepitsurplusAug 18, 2026

Slawomir, a large wood stove is a real investment, and when the combo deal, free shipping, and pricing all line up the way they should, it makes the decision easy. Appreciate you doing the research and choosing us. Enjoy it.

Response from FirepitsurplusAug 18, 2026

Small businesses deserve reliable service, and it sounds like you've tested that more than once. Fast shipping with no surprises is exactly how it should work. We appreciate you coming back.