Firepitsurplus is listed under Decoration & Interior.
Firepitsurplus (firepitsurplus.com) has 165 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Gene
This company makes sure they stay in contact with you through the entire process. If there are issues and you contact them, they respond immediately. I would highly recommend and plan on using them again in the future. I thank them all for their outstanding service and product.
Response from FirepitsurplusFeb 10, 2026
Thank you for the kind words! We try our best to have excellent customer service.
DKSK
Darrel provides great customer service! He does everything he can to support his customers.
Response from FirepitsurplusMay 26, 2026
Thank you! Darrel will really appreciate that. Glad he was able to take great care of you.
Sharon K.
Darrell was a great help. He was able to get the stove delivered sooner d/t certain situations.
Response from FirepitsurplusMay 26, 2026
Thanks Sharon! Glad Darrell was able to help and get your stove there sooner when it mattered. We appreciate you sharing this.
Jonathan
Spoke with Darrel Goodall via email. He helped me set up an entire wood stove package that fit my needs and situation. He was responding to my random questions at 1am. I really appreciate the service and I'll recommend this company and Darrell specifically to anyone in the market for wood stoves or similar stuff. Thanks guys! Really!
Response from FirepitsurplusMay 26, 2026
Thanks, Jonathan! Really appreciate you taking the time to share this. Glad Darrell was able to help you put together the right setup and be there when you needed answers. He’ll definitely appreciate the shoutout. Thanks again for the recommendation!
AD
Two unexpected things I do not recall noticing when I was placing my order: 1) firepit border chipped and repair grout included. 2) Natural Gas line attachment on the outside of bowl cannot be hidden inside of unit. Trying to figure out a solution, not sure if we can use or keep the unit. Update: Customer service responded to my email. Gas line provided has been replaced by a metal one.
Response from FirepitsurplusMay 26, 2026
Thanks, Anna. We appreciate you sharing this. Sorry for the initial concerns with the chip and gas line setup. Glad our team was able to respond and get the gas line replaced with a metal one. If you need any help with setup or have any other questions, we’re here for you.
C H.
Darrel in customer service was amazing!
Response from FirepitsurplusMay 26, 2026
Thanks so much! Darrel will really appreciate that. Glad he took great care of you!
David F.
Product received and as described. Works well. The only thing is that I did not need the wall mount for the receiver. If I could have had the option to not purchase the wall mount components and save money that would have been ideal.
Response from FirepitsurplusMay 26, 2026
Thanks, David. Glad everything arrived as expected and is working well. We appreciate the feedback on the wall mount too, that’s helpful and something we’ll take into consideration.
Cheryl C.
I contacted the Company for assistance with questions on a fire pit and was promptly contacted by Darrel Goodall. He was helpful, responsive snd accommodating-looking forward to receive and use the firpit in a new home at the beach!
Response from FirepitsurplusMay 26, 2026
Thanks, Cheryl! Glad Darrel was able to help and make things easy for you. Excited for you to get your fire pit set up at the beach, that sounds like a great spot. We appreciate it!
