Finish LineShop Finish Line for basketball sneakers, running shoes, casual shoes & athletic gear from top brands like Nike, Jordan, adidas, Under Armour & more.
Finish Line (finishline.com) has 494 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Clothing & Underwear · Franklin, Indiana
Excellent
Clothing & Underwear · Indianapolis, Indiana
Excellent
Clothing & Underwear · Indianapolis, Indiana
Excellent
Clothing & Underwear · Indianapolis, Indiana
Excellent
494 approved reviews, newest moderated first
randy A.
I order a pair of Air MAX LTD and I swear they're defects because they look like knock offs and I try to wear them a few times to make sure that they maybe just need to be worn in but nope they are bad and a few times so I can't return them so I'm stuck with them
Kayla B.
The guy that helped me on Thursday was great. Great customer service. Tried to return the shoes 2 days later. I purchased Adidas, the top around the ankle was literally cutting into my skin. The manager was rude and was like well you obviously wore these a lot and u said I just bought them 2 days ago, and they are extremely uncomfortable. She refused to refund my $108 purchase. She gave me a gift card but I don't understand why just in 2 days I could not have my money back. I will not be shopping here again.
Brie
I bought Reebok classics in-store but they didn't have them in my size there so they purchased them for me online in-store. I received the shoes in 7 days. They were packaged in a ripped and taped up box. When I opened the box the shoes were opposite sizes and nasty. Mudd was on the bottoms, the outside, and inside was covered with an extensive amount of dirt. It was disgusting. I called customer care to complain. They had no more classic Reeboks in stock so all they could offer is my money back. Great. What an inconvenience. So I go to send the shoes back, and thankfully they send you a return label. However, the box was so damaged that they sent them in UPS would not accept the box. So I had to purchase another one. Great right? So almost 3 weeks pass and I still have not receive my money via mail. I call back to complain, and somehow it was not mailed out. No supervisor available just the promise it will be sent out with a 25 dollar gift card. A week later I receive partial of my refund and no gift card. I call back again! Where is the rest of my money and my gift card? Sorry we will resend the gift card and the rest of your money. I deposit the partial refund of my money in my bank. A week later I receive the rest of my refund and of course still no 25 gift card. As I deposit the second refund I realize the first check bounced. Really? A million dollar company is sending out bad checks. I call back again, because not only did your check not clear but it cost me 12.00 for being returned. Again, they have no clue what happened, but we are resending you your refund and a 25 dollar gift card for the inconvenience(Ive been promised over 3 times a gift card to not receive 1!). Here we are 3 weeks later still no refund. I called back again today asking where is my money its going on 3 months now! Again, I do not know what happened claims the customer representative we are resending it now with your gift card. This is the worst company ever!
Daryl R.
I ordered a pair of Jordan from Finish line for pick up at Fox Valley Mall in Aurora Illinois but when I arrived they told me someone picked up the order with my permission but I never gave permission now I'm fighting for my $201.88
Latonya R.
my husband and I started school shopping for our son and we ordered some Jordon shoes but it never gave us the option to have it sent to my address only for pick up at fox valley mall in Aurora Illinois..... when we came to pick up the shoes they told us someone picked the shoes up..... we never gave permission.... now we fighting Finish line for $201.88
Makiba D.
Whom ever shipped my sneaker should be ashamed. I love Nike but my sneakers looked worn, has a big scratch on it and the soles were loose so that means someone took them out before and wore them. I usually shop at foot locker but decided to try finish line out. I will no longer be shopping with you guys.
Yessica M.
The worse customer service ever. I received the wrong pair of shoes 3 times and they canceled the order and emailed me and said I would be receiving a refund within 7 business day, 7 days passed and no refund I had to call once again and have them tell me they would start the refund process and I would be waiting another 7 business days for my refund. Super shady I will never be ordering from here again.
shelovlogsplus
I bought a Jordan there, it turns out to be different sizes and when I returned it they wouldn't give me a full refund because I didn't have the box. Really poor service guys.