Finish LineReviews of finishline.com

I usually shop online from finish line because their stores have bad customer service. I like the shoes they offer and have had a good experience with their online store. I had to go o their Montebello store and of course I was greeted with terrible service. I was gonna buy shoes and wanted a size. I waited for 5 minutes with no one asking if I needed help. The two employees just talked to each other and only helped some of the women there. I was frustrated and just made a return and didn’t end up buying the shoes I wanted because I feel my money isn’t good enough and I’ll spend it where it’ll be appreciated it

Ordered shoes for my son 2WEEKS AGO! They were a birthday gift that he had asked for. As of today shoes still have never been shipped out and are now out of stock!! Way to go Finish Line!! What a dang joke. I was told I can purchase a different pair for him if I’d like today and wait for the refund on the other pair!!! Sounds like a great idea 😂 let me pay for 2 pairs of shoes that I’ll never see. They expect me to trust them to refund my money when they can’t even ship an item??

Love my Brockton store.staff awesome.need a give u guys a 5.me an my hubby been members for a long time.james w.w VIP members

Soy cliente habitual de Finish Line Westland Mall Hialeah,en cada ocasión que visito la tienda para adquirir zapatos deportivos para mi hijo tengo que llamar a los dependientes para que me atiendan y esperar que terminen de divertirse entre ellos (esto ocurre siempre que los visito) en días pasados adquirí un par de tenis 👟 para un familiar y no le sirvió ,regreso a los días con los zapatos en perfecto orden y con el comprobante y me responden que no se puede realizar cambios pues no lleve la caja de ellos ,en ocasiones anteriores he comprado y dejo la caja NUNCA han mencionado que es necesario traerla para realizar cambio o devoluciones,HAN PERDIDO un cliente por una caja ,además de que no son personas confiables pues me han intentado cobrar revistas con la tarjeta que he usado para pagar ,esa atención y comportamiento evitan la afluencia de clientes

Finish line is the best. Love shoes

The only reason I gave this company a 2 is because they do offer their products at a reasonable price but whoever they have filling up online orders should be fired or monitored. I have ordered multiple times from the business and with almost every order I end up getting at least one item incorrectly. I was pretty optimistic and hope that things would change but nope. I just received an order today and it was sent incorrectly. I don't even feel bad because I should of looked and read up reviews on this company before even purchasing. I was in the process of contacting customer services about a return but I figured I'd save myself the stress and time because I could very well just "lose" out altogether on the order. Also, packaging is very poor for online orders and comes looking worn out and used. The 2 star rating is in hopes they change the way they do business and although I'm not happy, I hope for the better for this company.

I have a wonderful experience with this store. My Adidas sneakers came right in the time I needed them. Customer support has helped me choose the size, so I am super happy!!!!

I will never buy from this company again. They took my money, I returned a pair sneakers 3 months ago I wanted a refund, to probably buy another pair and never received my money. I emailed them and called customer support 3 times, I asked for a email confirmation that my refund is being processed. They told me all 3 times yes it is, and here I am 3 months later writing this review.