Finish LineReviews of finishline.com

Bad!!! Not customer friendly at all!!! Been waiting over a week for a tracking number and the Reps are not people friendly at all. Still no ETA or idea when they will be shipped and I was refused a expedited shipping for the order which should be offered since I have already waited.

A few months back I tweeted about my dislike with the Finishline app because of the lack of functionality that allowed you to actually purchase a hot sneaker during the drop. To backtrack, I have had a Finishline account for many years and have boosted my status reward points by spending thousands of dollars with the company. Recently, my status account was deactivated and after calling the customer service line several times, I was informed that it was because my account was flagged as a reseller. No courtesy email or phone call. I currently had 1500+ rewards points from spending my money and also a $20 reward that I used my hard earned points to obtain. It is important to note that it states nowhere on their terms and agreements that you are not allowed to purchase a sneaker from them and sell it or gift it forward. How absurd of a rule!! If I choose to sell what I purchased, worn or unworn, that is my right as a consumer! How dare they reward loyalty to a brand with banning. I have never used bots or any other scheme to purchase my footwear in store or online. I have purchased sneakers using my account for my wife, kids and relatives, of course. I will never spend time or money with Finishline again. Not recommended as I believe they cancelled my account in retaliation for discrediting their app.

Sent me a display shoe then they are trying to tell me they won't send me a new shoe untell they recieve the crappy ones they sent me.

We ordered my son a pair of Adidas from the finishline online website and paid the extra money to have the shoes expedited. The day after the shoes were suppose to be delivered they still had not shown up. Called them and the shoes had not been shipped. I demanded that my refund be returned immediately since they failed to ship them on time. Sorry customer service I'll buy them somewhere else. I would have left a zero on the review if it would have let me.

Do Not waste your time…this place is an absolute joke! They never send the right shoes on purpose because they want you to return to never see your money again. When you go 3 weeks without your information then they can’t seem to be able to find your order! The Finish line App is a joke…it never works…it’s a overlay sight…don’t put your personal information in or you will be SORRY!

Don’t, Don’t.... I repeat don’t order from this company!!!! Very very poor customer service! I ordered a pair of shoe for a vacation trip and they never came!!! I called the company, and they were NOT accommodating at all!! Filled out information for an affidavit and called back.. they had no information at all!!! It was horrible!!!

Her We Go Again🤦‍♀️🤬

basically what the title says, everything was good, and the delivery time was good, less than a week. the product arrived in very good condition, the only thing missing was one of those paper balls that go inside the shoe, but I didn't notice any damage (in short, the sneakers arrived, but one of the paper balls didn't, not a big deal)