Finish LineReviews of finishline.com

I will never order from Finishline again. I received my order and only received one shoe in the box. They sent a right shoe. No left shoe. I called customer service and they asked me if I wanted the left shoe also. I said of course because I already paid for it and I have two feet, a right and a left. Customer service contacted the store that shipped my shoe and was told that the store lost the left shoe. If you lose the matching shoe, you do not send one, you cancel the order and refund the customer their money. I was told to take the shoe to my local Finishline but they will accept the return because there is only one shoe. Now I have to jump through hoops to find a Fed Ex store to return the shoe to and hope that they refund my money. Never order from Finishline or JD Sports because they have incompetent employees who only put one shoe into a box.

Will no longer be ordering from finish line again due to them changing their shipping to free shipping on orders over $100. When just last week my order was 60 something and free shipping. Last I checked and since 2020 it's been free shipping on orders over $49. Also don't care for how their agents ignored my questions and responded to me.

Worst online shopping shoes!!!! I ordered my on August 14 for my Son’s shoe and my Son was excited about his new shoe all of a sudden they canceled my order for no reason!!!! So disappointed!!!!

The website inventory is a lie. I have placed an order and have ZERO confidence I will receive it. The order number doesn't work when entered to find the status. Customer service has no idea what is in stock and gives faulty updates about your order. THEN offers a discount on your next order. How can there be a next order if I never got the first one? I am FINISHED.

Do not ever ever buy from Finish Line. They take your credit card but will not make delivery. I contacted them several times to complain that product has not arrived, but no response. They still have my money!!

Finish line is a joke, I ordered an item with them on July 3, upgraded the shipping to ground a couple extra dollars , how in the world does it take 8 days to get an item from Brooklyn ny to Clifton nj, they are terrible, for now on I will go in store and won’t even use online ordering if I choose to get anything else from them, they have a terrible shipping system… they tell you upgrade the shipping and still end up sending it the cheapest/ slowest way meanwhile you paying more..better Business Bureau needs to investigate them for using tactics like this to trick customers into spending extra money for faster shipping when actually they are shipping the item at the slowest speed.

Poor service. My order has been in "awaiting carrier pickup" status for about a week now and customer service keeps saying it has been shipped. So did the carrier steal my package??????? Customer service is no help. They tell you the same things over and over that aren't helpful at all... I will never order from this company again

Horrible customer service, stay away. I ordered a jacket for my husbands up coming trip. Paid extra for shipment to make sure it will arrive on time. They never sent me the item. When I got in touch 5days later they simply said the store didn’t send it. They didn’t notify me or try to make it right. Now I am out of time to order or go get a new one. Customer service was dismissive and not helpful at all.