Fine Rug CollectionReviews of finerugcollection.com

Extremely poor Customer Service. Extremely poor company to do business with! The rug I received was totally different than the one I ordered. I made several attempts to contact them via website, email and text to arrange for the return/exchange. Approximately 1 1/2 weeks after inqueries I received an illegible email. I responded with my order number and request. To date I have heard nothing from this company. I have an unused, unusable rug in the closet! I cannot recommend this company.

Review for rug The rug we ordered was delivered in a timely fashion. The FedX driver helped me pull the heavy package into the house. The warm colors of the carpet brighten up our great room.

I received my rug well wrapped and timely. The rug is in excellent condition and more beautiful than I pictured!

I have been browsing for an antique Persian( Afghan) rug for a month or so, this company's website was very easy to use . Purchasing super efficient. I was so excited when my package arrived. It was securely wrapped!!! I enjoyed opening my gift to me!!! The rug is gorgeous and clean. I love it very much !!! Local place had some new wool rugs, for less dollars....but just not the color or style choices. Thank you so much.

The rug is exactly as described and delivered quickly.

The purchasing process was very straightforward and smooth. The rug was delivered very nicely packaged and in a timely manner. The rug looks beautiful and with muted colors as described. However, a few patterns and straight lines along the longer side on one flank looks unfinished making the patterns asymmetric on two sides. I'm not sure whether to call it a defect or deliberately left like that for artistic purposes. This is why I'm giving the product and my experience a 4 star rating instead of a 5. Overall, the rug is beautiful and superbly crafted. I'd shop here again.

delivered on time nice carpet

Turns out my former rating of 1 was temporary as my problem happened during holidays when all were vacationing Since then my problem has been solved. Thanks . A 10!