Fine Rug CollectionReviews of finerugcollection.com

No customer service. Company doesn’t respond back at all. Pls do not purchase.

I ordered 2 rugs, but they only received one. Has sent multiple emails requesting an update, but never received a response. Very disappointing as this was my 3rd purchase, but looks like the last one

I have NOT received my rug yet so I cannot give you anything else in my review. So it is up to Fine Rug Collection to determine the whereabouts of my rug.

My rug arrived as promised but it has a terrible odor. It stinks so bad that I have had to leave it outside on the porch. I have tried to contact the company to send it back but no one answers my email or my phone calls. The site says free returns but how to do it? Don’t be duped by the low prices.

The rug that was “new “ and from the vault is beautiful in color but is clearly damaged- glue, dry rot and worn and smelled. I hope I hear from the company to fix this situation and am quite upset. Do not buy from them unless this is an unfirtunate fluke and they take responsibility but very very unhappy.

Buyers beware!!!! Your website says free return shipping but I cannot get a response back from you to start the return process. I need a return shipping label. You never answer the phone. You have not returned my calls after leaving voice mails. I tried contacting you through your website with no response. I have also emailed you and again, no response. I feel like you purposely do not response in order to let the 30 return policy to expire. I am out $840 and I have a rug that does not work in my space, making it unsuable.

Absolutely horrible experience. First off the double charged me. And I sent the rug back and I have not received a refund. All co dictions were met. They owe me 1600 dollars. I will be contacting the BBB and dispute charges. Do not do business with them!

Extremely poor Customer Service. Extremely poor company to do business with! The rug I received was totally different than the one I ordered. I made several attempts to contact them via website, email and text to arrange for the return/exchange. Approximately 1 1/2 weeks after inqueries I received an illegible email. I responded with my order number and request. To date I have heard nothing from this company. I have an unused, unusable rug in the closet! I cannot recommend this company.