Fine Rug Collection Reviews | Read Customer Reviews of finerugcollection.com

Fine Rug Collection Reviews | Read Customer Reviews of finerugcollection.com

Fine Rug Collection reviews

Showing 3 reviews with 2 stars · Clear filters

J P.
Jul 18, 2018
New rug
New rug - Stitch falling apart along edge.
Report
Anna S.
Apr 1, 2017
The rug I purchased is pretty but...
The rug I purchased is pretty, the perfect size (for an odd shaped, small room) but when I walk on it it's scratchy and crunchy. I knew when I opened it that something wasn't right but I couldn't figure out what it was until a few days ago. I walked across it with bare feet and immediately it hit me. Hard, scratchy and crunchy. Because I like everything else about it, I'm trying to decide if I want to just live with it or return it. I know my time is running out if I'm going to return it. Sad. Anna S
Response from Fine Rug CollectionApr 3, 2017
Hello Anna, thank you for your feedback. You bought a very fine Pakistan Peshawar with a very dense knotting technique. Pakistan Peshawar’s are well known for being highly durable rugs and can last for centuries while easily managing a lot of traffic over time. Although it is a brand new rug, it was designed to have the look and feel of an antique rug in color and feel. Over time and with more use, the wool will get softer and be more comfortable to walk on. If you have any other questions or need any help, please let us know. Best regards, -Itay
Report
Sandra H.
Nov 28, 2016
Beautiful Rug
Although I love the rug, the beautiful colors, and the soft fabric, after vaccuming only once I have noticed that the nab is being pulled out. This is very discouraging to me and I would not have purchased it if I had known this would happen.
Response from Fine Rug CollectionNov 29, 2016
Hello Sandra, We are proud to stand behind our rugs and guarantee 100% costumer satisfaction. Every handmade rug is shaved after the weaving process in order to even the pile. Sometimes a few threads are missed and are only discovered after first cleaning. If you are cleaning your rug with a vacuum, we highly recommend to turn off its brush as it may cause wear and tear. Furthermore, our offer still stands with a complete refund on your purchase and free return--the same goes for any customer who purchases from our site. That being said, we thank you for your purchase and taking the time to communicate with us. If you require any further assistance, reach out to us at any time. Best regards, Itay FineRugCollection.com [email protected]
Report