Figi's Gifts In Good TasteReviews of figis.com

I placed my order with Figis 1st time. Box of chocolate for $20 after coupons. I asked to make list expensive shipment. I was very surprised when i have got invoice with shipping coast $21 it's for box of chocolate?! probably there is hidden fees, but customer service should tell me during order the total amount. they did not. they refused to cancel the order. Bad service and they trapped me with charges. Outrages. Will never again use them.

I have bought from Figis before as gifts for people and they have not complained so I thought they were good. I did buy some of those little loves of bread and they were so small that I bought something to go with them this Order came to our house and the can of Pretzels and the can of Cashew nuts were both dented so they can not be given as a gift. The Peanut Brittle and the Bridge Mix was ok although my husband said the only real nut was one Brazil nut on the top of the candies. Only one. Also, the shipping is pretty steep. I will make sure if I order again I will have it come here and send it back if it is inferior. Your product is to expensive to not be good. Sondra Wright

I received a $39.95 Figis package yesterday. I opened the outer box, and it looked OK, but I wondered who sent me this assortment. I read the "Gift for you" card, and it stated: "The sender's name is listed on the address label on the outside of the package". I looked at the box, and in the upper left corner it said: "Happy Holiday's & Season's Greeting's Pete, with nothing else.The type set was only as big as a grain of rice. The senders name should have been shown below this greeting. I called today at 9:05 (local time) and talked to a lady, telling her my circumstance and that all I needed was the person's name that sent this package to me. She found no record of any package even being sent to my address. She assured me that a supervisor would look into my problem, and call me today before 5:00 with the answer. With no reply phone call back (as they had promised), I called "Figi's" at 4:45. When the lady answered, I requested to talk to a supervisor. She said perhaps she could assist. I gave her the whole long story, and yes, "you guessed" it, she could not tell me my mystery sender either. At that time I again requested to speak to a Supervisor. She put me on hold, and about 2 minutes later, a gruff voice came on the line and said: "This is Joe", nothing else just "This is Joe" in a very gruff way. I asked his last name, he gave it to me reluctlany. I could tell he was in a very bad mood, buy his tone. I once again (for the 3rd time) told him the story. He said he needs the packing slp number or the order number on the label. I asked him where was it located on the label (top, middle or bottom). His reply was he didn't know. I asked him to go get a lable so we could talk together. He said he was not in that department and the lables samples were not available. He was getting rather rude and insisted that the "only way" to find the sender was to find that number. I gave him 3 different numbers, but they were the USPS bar scan code numbers. The company does not keep records of people receiving gifts, only the "Sender's" names. I asked for "his" Supervisor, he gave me her name(Charity), but of course she had already gone for the day, even thought it was only 4:00 in Wisconsin. I guess I'll tear off the label on the box and mail it to them, and perhaps they can tell me who gave me this $39.95 box of cheese & sausage. I'll keep you informed what the outcome is. Peter in Tampa

I usually am satisfied with my orders but my order of (3) 13 holiday classics was patheticly small. Think twice before ordering this

With my Diabetes, I'm already sweet enough so Figis sugar free candy is made just for the likes of me. Many pepple are diabetic . Figis should advertise it more ! I give the sugar free candy a great big 5 stars.

when i opened the free gift box that came with my order , I was pleasantly surprised with the extra touch which was 2 pieces of candy{hard} it was unexpected and thoughtful, i was delighted.

Ordered your popcorn Halloween assortment, I made the mistake of showing it to the family, it is already gone and they want more! Couldn't ask for a better snack!

I ordered valentine's day chocolates for my mother from Figis on 2/11. I paid $32.00n for "by valentine's Day" shipping. They dropped the ball and didn't even ship the order until Valentine's Day. On their website there wasn't even a trace of the order on "my account" page. The order showed up two days late, after I had to purcase local chocolates for her. They arrived broken from being stuffed in a small tin and pushing down on the lid. I contacted a half assed customer service center that was outsourced to India. I couldn't understant the man. After a half hour he agreed to only refund the "rush shipping" portion of my shipping. The shippng I paid was $32.00 but he said only $18.00 would be refunded. Well, it never happened. I emailed them. They sent an email saying they would refund $18.00- still have not seen anything. Order was way lay due to them sending it several days late. Product wa shipped from them damaged. Customer service is a joke. Please stay away from this lace. They are NO GOOD. I think they were taking orders they knew couldn't go out on time. They just dont value their customers Period. order#11-60437-0000