Figi's Gifts In Good TasteReviews of figis.com

got a gift tin with nuts, today in the mail. Didn't say who it was from, but had a small card that said to go on line to review. I sample tasted, and the nuts were very good. Loved the variety, and the nice "tin" container. I assume I was picked at random for this delivery, since it didn't have any "sender" information. So thanks for the special treat, and it was good and impressive. Jim Strande, Advance Ins. Agency Edina, Mn. 55435

Very delicious

Received your Pistachios in a tub, the pistachios were delicious and fresh. The only problem was that the tin tub they came in was badly damaged with a big dent in the side. My wife was disappointed, she would of liked to been able to reuse the tub.

Received a large tin of cookies, all were fresh and very flavorful I have used the Fiji service for years and never had a problem. Always delivered on time to everyone on my list.

I ordered their Christmas breads, and I wish I hadn't. They were tiny-- about the size of an ordinary muffin. They taste exactly like the horrible pre-packaged muffins you can buy at a gas station. They're horrible! And they cost about 3 times more than a gas station muffin! I could have bought much higher quality muffins at my local grocery store and saved about $12. They also shipped 4 tiny jars of jam. Each tiny jar held about a teaspoon of jam, and they tasted far too sweet. This is just garbage! You would be better off buying food at your local grocery store. In fact, you would be better off buying food at your local gas station. That's how bad and over-priced this stuff is. Their shipping was also very expensive. And get this... their satisfaction guarantee is a lie! I emailed them about my experience and asked for a credit for my order, so I wouldn't have to pay for this garbage, and they offered to credit my account for 25% of the food. So, I still have to pay for all the shipping, and 75% of the worthless food I ended up throwing away in the garbage can. If you're thinking of buying anything from this company, you might as well just throw your money in your garbage can. That's where it will end up.

My grandparents placed an order with Figi and being that they're not computer savvy, they chose to mail in the order form. I mailed the order off on Dec. 5, it's wasn't processed until the 13th. Fine. The brochure GUARENTEED Christmas delivery if placed before the 17th. I received a call from my grandmother on the 23rd saying they had yet to receive their order but had received the $200 bill a week prior! I contacted Figi to get an order update and question why was there a $38 charge for shipping when the brochure reads free shipping. I was told that because a free gift was selected on the form that voided the shipping offer. Ok, fair enough even though I still feel this cost was ridiculous. My next question was why is the order expected delivery date the 27th when you guarantee delivery before Christmas? The customer service agent says it seems whoever filled the form out didn't specify this as a Christmas order and the items weren't in stock so we couldn't guarantee a delivery. After stating the brochure says nothing about out stock items she says the best she can offer is a 10% discount. I asked what would that bring the new balance to? She says around $xxx. I informed her that I needed the specific amount as my grandmother prefers to mail payments. She very rudely says, "that's what I just told you. That is the specific amount." I asked if I could speak with her manger. Click! She hangs up in my face. I immediately call back, wait another 12 mins to speak with a agent, who informs me that the discount was applied and new balance. I asked if there was anyway to identify who applied the discount, because she was extremely rude and I'd like to speak with her manager. She was a nice rep and apologized but said she couldn't find out. The First Lady was so disgusting. Now my grandparents will have to pay additional postage to forward their guests gifts. This is a really overpriced company that greatly lacks customer service. I mean $49 for a fruitcake and $30 processed cheese!? I wish I had known the ridiculous amount my grandparents were spending before reviewing their billing statement. I wouldn't advise anyone to order from them.

upon taking the cardboard box off of the gift i noticed the cellophane stuck to about 1/3 of the contents due to an open jar of Marmalade, it was unacceptable to receive this and use it as a gift. in disgust i took the wrapper off and dumped the contents in warm water to try to wash the Marmalade stickiness off of the products that were sealed. i just threw the foil wrapped products in the trash, they were totally ruined from the Marmalade leaking into each wrapper. such a sad situation to receive this product in a sticky mess

Sad that I had to guess who sent the gift. Probably a company that outsources to 3rd world countries w/ profits to upper management being excessive.