Fetch Pet RxReviews of fetchpetrx.com

I adopted a dog recently and took her to the vet to get checked up and fetch determined that they wouldn’t cover her heart treatment because it was discovered that she has a heart murmur which I didn’t know about since I just adopted her. I think it should be more clear what is deemed as pre-existing. I understand they don’t want people to take advantage of their claims but in this situation I adopted a dog, took her to the vet and discovered it for the first time. What is the point of having insurance proactively if they are going to decline this?

Update: FedEx delivery was slow and not the due to shipping date of Fetch. I appreciate FETCH's price, but not the delivery. I was told my Rx would be expedited within 2 business days. It did not arrive until 5 business days later, forcing me to obtain an Rx through my vet, where I had to drive 30 miles and pay twice the amount of the Rx.

Easy, provided information I needed

My second order with them took FOUR WEEKS to arrive. They sent it UPS, and of course, UPS LOST IT in Nashville, where it saw for 3 weeks. (took 1 week for them to actually ship the medicine in the first place; their customer service isn't speedy, and no one there works weekends, Fridays or Mondays, apparently). They told me they would refund my card, then they turned around and CHARGED ME AGAIN because it finally arrived FOUR WEEKS LATER. I had to buy other medicine from a local vet, which cost me an additional $60 than it should have because they cannot get their medicine shipped out properly. Terrible shipping. Terrible customer service. NEVER AGAIN will I trust my dog's health to their care.

easy process, prompt payment

Yes! That actually makes the review stronger because you tested it cautiously, and the misleading part resulted in an actual rejected claim—not just confusion. I’d work it in without making it sound angry: Trustpilot review: Overall, my experience with Fetch Pet Rx was fine! The ordering process was easy enough, but definitely plan ahead if you need medication by a certain date. Vet approval can take a little time, and shipping isn’t particularly fast either, so I wouldn’t wait until the last minute to order. My biggest feedback is that the website could be clearer about the savings for Fetch Pet Insurance members. It says “Exclusive savings for Fetch Pet Insurance members” and then tells you to file your Rx claim to “save even more.” What it doesn’t make very clear on this page is that you need to have a specific plan that includes prescription coverage for the claim to actually be eligible. Luckily, I decided to try ordering for just one of my pets first instead of both, just in case it didn’t work—and unfortunately, it didn’t. My claim was rejected because my particular plan doesn’t include that coverage. So at least I didn’t purchase both pets’ medications expecting reimbursement and lose out on the additional cost! I’m not upset that my plan doesn’t include the benefit—that’s totally fine. My issue is simply with how it’s presented on the pharmacy website. Based on the wording, I reasonably thought this was a benefit available to Fetch Pet Insurance members. Something as simple as “available with eligible plans” would make a huge difference and set the right expectation before someone purchases. Otherwise, the experience itself was perfectly fine. Just give yourself enough time for vet approval and shipping, and definitely double-check that your specific insurance plan qualifies for the Rx reimbursement before ordering.

The price of the medication was a little cheaper than the vet's office. It did take a little longer than expected to receive the medication.

Easy to use. Great price. They communicated with my vet and had it soon after. Perfect!