Fetch Pet RxFetch Pet Rx is the preferred online pet pharmacy for Fetch Pet Insurance members, designed to make getting your pet’s medications more affordable, convenient and reliable. Pet parents can order prescription medications, preventatives and pet health products online and have them delivered directly to their door, with free shipping on orders over $49 and a low price guarantee with 100% price protection.Fetch Pet Rx is powered by Allivet Pharmacy. While Fetch Pet Rx launched in July 2024, Allivet has been a trusted name in pet pharmaceuticals for over 30 years. Fetch is proud to partner with a pharmacy so committed to maintaining industry-leading standards.Fetch Pet Rx benefits for members include:Access the online pharmacy through the Fetch app, available on the App Store and Google Play.Low price guaranteed with 100% price protection.Free & fast shipping on orders over $49.Fetch Pet Insurance members get up to 100% reimbursement on hundreds of qualifying pet meds (Subject to deductible and policy limit; applies to qualifying medications purchased from Fetch Pet Rx.).
Fetch Pet Rx (fetchpetrx.com) has 90 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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customer
The process is more complicated than it needs to be. Multiple logins. Too many clicks. Site is not intuitive.
Response from Fetch Pet RxMar 9, 2026
Hi there, we’re sorry to hear about your experience with the website. Unfortunately, we can't locate your account based on this review. We're here to help resolve any issues you may be facing, so please give us a call at 877-299-0893.
Yaw O.
Worse. Is trash if I can even upload the bill to claim it. Every time I have tried its in a form or a link. Wtf
Response from Fetch Pet RxMar 6, 2026
Hi Yaw, we’re sorry to hear you’ve had trouble uploading your bill to submit a claim. That’s definitely not the experience we want for our members. If you’re still running into issues, please give us a call at 866.509.0163 (Option 5) and our team would be happy to help get your claim submitted.
John G.
Very good with getting Miranda's meds to her.
Response from Fetch Pet RxMar 6, 2026
Your review brightened our day! We’re proud to be your partner in Miranda's care!
Maria
Per my pet's vet I needed to double up on her Rx, leaving me with less daily dosages. I was not able to back track the new online order so I called the 800 provided in your Fetch Rx emails. I was greeted in a courteous and polite manner, and helped to insure I would receive my pup's Rx sooner than already scheduled.
Response from Fetch Pet RxMar 6, 2026
Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot, and we look forward to serving you again soon.
CHRISTY
Makes my life much simpler & of course appreciate the cost savings
Response from Fetch Pet RxMar 6, 2026
Your positive feedback means the world to us! Thank you for taking the time to share your experience. We're grateful for customers like you who take the time to acknowledge our dedication to quality.
lindak L.
This was my time ordering from fetch RX . My order was easy to put in, and everything came back correct to my home. I will be ordering again in the future . Mrs, Mitchell
Response from Fetch Pet RxFeb 24, 2026
Your kind words are appreciated! We are here to support you as you take steps to maintain your pet’s health.
Amelia
I ordered from FetchRx in mid December and mailed in my scripts. After a month, they had still not received my scripts. I called to have the order cancelled and funds refunded. After several phone calls on each being told I’d have the funds in 3-5 business days, I STILL have no received a refund. Is this any way to run a business?
Response from Fetch Pet RxFeb 2, 2026
Hi Amelia, we know that uncertainty about funds can be really stressful, and we want to help bring some clarity about what’s happening with the charge. Since the order was canceled before it was fully processed, the charge was not completed and was voided rather than refunded. That means you won’t see a separate refund posted, and the pending authorization should simply fall off your account. We’ve shared documentation confirming that the authorization was released on our end. If you're still not seeing the documentation, please give us a call at 877-299-0893. If the pending charge didn't clear, your bank can confirm the timing, and the documentation we provided should help them locate it quickly. We appreciate your patience, and please don’t hesitate to reach out if there’s anything else we can assist with.
D
Do not recommend for anything remotely urgent. My order was sitting for 6 days after prescription approval "Pending Fulfillment". Apparently one of the items was backordered, which blocked the entire shipment. Most companies would ship the available items automatically. Reply to their reply below: The order did arrive, just late. There is nothing for you to do now unless you have a time machine. Instead I had to contact customer service, who have escalated it to their manager, and might take an additional 2 days for them to remove whatever the blocking item is, plus probably at least 1 additional day to fulfill after that before actually shipping.
Response from Fetch Pet RxFeb 2, 2026
We're dedicated to resolving your issue quickly. However, we can't locate your account based on this review or the additional information provided. Please contact us via phone to 877-299-0893, email, or chat so we can help you further.
