fetchpackage.comReviews of fetchpackage.com

I'd rather give it (minus) -☆☆☆☆☆'s WORSE DELIVERY SERVICE! & their customer service is even worse!! For a company that handles your FEDERAL MAIL, you'd think someone, ANYONE, would actually speak to you on the phone instead of texting like we're in high school! My husband's employer put us in our apt complex, or I'd never use this service. From late to lost packages, to taking no liability or responsibility, they are a disappointment. My mom sent a package on 2/8/23 from Idaho. We have printouts from the post office that says "FETCH" scanned & accepted that package on 2/10/23. Fetch never notified me. Now, 11 days later, they say the post office must have given it to the wrong person. 🤬 2/14/23, they received another package, never notified me. They must have found it somewhere & delivered it a week later!! I've read so many reviews, & the replies from Fetch...... they can kiss off with their "sorry about your experience or inconvenience, we're working on it" nonsense. No, they aren't. & clearly, as a company, they don't care. I literally have EVERYTHING printed out from the post office, & Fetch is STILL denying it! What's sad? Is not even having a choice to drop their HORRIBLE service & PITIFUL customer service! I will say, there is ONE delivery man that's always on time & very helpful. That's it, 1 person out of an entire company at their Richland Hills/Fort Worth, Texas location.

Same story as everyone else. Fetch requires you to be home for large packages to sign for it, and they give you a 4 hour window for delivery. They then lie and say that they've attempted delivery, but that you the customer failed to meet them, when in reality no such attempt was made. Last night for their first "attempt" they said that I was not there, and then they said they'd try again in 30 minutes. Knowing they would lie again I sat in my doorway, with the door wide open, and waited. When I got the second notice that a delivery was "attempted", a blatant lie just like the first time, I then reached out to their "live chat" and they wouldn't respond to my question. "How was a second delivery attempted, but failed, when I'm sitting in the wide open doorway and no delivery person came?" Haha, they just didn't respond and now I have been given no option for rescheduling. It's just said for the last 12 hours in the app that I wasn't home and that "We will notify you when you are able to reschedule". This is a joke, and apartment complexes all continue to use the service because it allows them to pass the buck of blame for missing packages to someone else. I don't know how this isn't illegal. Fetch workers must be making a killing in"missing" packages smh

The only thing fetch achieves, is getting your package to you day or more later. Two day shipping, becomes 4 shipping with they are involved. Fetch often has the packages delivered to them by about lunch. The delays are caused by: - taking to long to scan in the packages - not having available delivery times that day because of the delay in scanning or limited capacity. - cancelling delivery windows The only reason they still exists is because apartment managers mandate their use.

My apartment complex, Denim Scottsdale, decided to use this service instead of the parcel locker room we have. Since using it, 2 packages have been lost. one was delivered to the wrong apartment, and they don't seem to be anything about it. THIS IS HORRIBLE SERVICE

Delivered a package outside of the time slot. I was not home. The package got stolen. Customer service says they did nothing wrong. Also lost one of my packages after receiving it (though this time offered to pay me back for the contents, which was not helpful as what I wanted was the contents). They delay all of our packages by 1-2 days. If the delivery gets canceled for some reason (which is weekly), then we have to go into the app and manually select a new time slot each time. Usually there are no slots left so delivery gets delayed some more. Customer service is horrible. They have a chat bot they force everyone to use and it takes effort to get through to a human (and then it's e-mail only). We will be moving to a new apartment complex primarily because of how bad Fetch is.

Package was scheduled to be delivered today, so we waited in. Agent claims to have attempted delivery but clearly is not being truthful as we were in all day. I contacted customer service (through online chat and have screen shots) and was told they would add it to the last delivery slot. Didn’t come again having now waited in all day and all evening. I don’t see the point in this “service” my advice is stick to an apartment building where Amazon delivers directly. This so called service is a dreadful.

Fetch either has lost or delivered packages addressed to me to the wrong address on numerous occasions. Their customer service is non-existent and the best you can hope for is for them to tell you "Get a Refund from Amazon". They are both incompetent and not service oriented. In short they suck!

The only good service I see from them is being able to hold the packages for longer time. The rest all is worse. The problem is when one is paying for amazon/walmart or any delivery company for next day delivery, Fetch makes that useless. Its worse because a new apartment I'm moving to is taking a $10/month for this package service($10 for a delayed delivery?). They do show same day delivery, but there are time windows when you can get your package to you. And then Fetch doesn't update that they received a package immediately. So, you are almost loosing a day if your package is delivered at the end of day or so. Now about the staff, I'm not sure who they are hiring for delivery. It has occurred more than thrice for me that my package came out for delivery and never reached me. When asked, the reply was the delivery person has left. I don't think they left, I mean if they left they can reach out to them the next day and get the packages but that's not the case. So you can understand what happened to the packages or who the delivery person is(its not they left but it's **eft). The problem with this is when you buy an item on huge discount/sale, the reimbursement you get is what you paid for. I wish they try to give the product because Fetch missed delivering the product, not just the product but the deal that I waited/spent time on finding. So bad at addressing missing packages and bad at delaying the premium deliveries one pays for. I wish the apartment communities look for more better options than this.