fetchpackage.comReviews of fetchpackage.com

I absolutely love this place. For me personally, I live in the Jackson Apartments in Seattle and I always had amazing service with these guys. Even accommodate me when I want to pick up my packages in person from the warehouse. Always greeted by friendly people with a smile. Chad and Crystal always go above and beyond and are patient with my requests. highly recommend this company.

I wish there was a way to rate with a zero/negative star experience. Again, my larger package that I 'MUST BE HOME FOR' was not delivered in the time slot selected even though the Fetch app states that is out for delivery since yesterday afternoon. Of course you can't get a human to assist, and I expect several days of either no response or passing the buck response. I wish my apartment complex had read reviews like this before they selected this company in place of letting Amazon deliver to our doors.

This is a terrible company I have not received 3 of my packages. I was to receive a package last night between 3 pm and 7 pm and I waited until 9:30 and the package never arrived I was suppose to sign for the package only because 3 of my packaged have not been received. I am so fed up with this service I will not have another package delivered thru them. I also had a package delivered at 655 pm went to my front door at 7:19 and guess what no package. Even notifying them they indicated it shows that the packages are delivered this is a awful service and I will not be having them delivery to me again I now have a package on hold I also contacted Amazon and they have indicated to me directly donot have your packages delivered thru them they do not deliver and they give a lot of refunds

I have to be honest, this service sucks. My apartment complex automatically links our address to Fetch, so I don’t have a choice but to use them. Half of my packages end up going to Fetch and the other half don’t — I can’t figure out the pattern. Basically it makes it impossible to track anything. I have confirmed Fetch lost track of two of my packages so far (I moved in here one month ago). One of the packages ended up making its way to me, 6 days late. The other is still missing (carrier says it was delivered 8 days ago). And the main selling point of Fetch — that you can schedule your deliveries at a time you choose — isn’t even true. When I scheduled a delivery time for the one package I did receive from them, I got a notifcation the next day that said “your scheduled delivery time is not available; please choose a new time.” What the heck is the point of this service?

This service just plain sucks. I ordered a sofa to be delivered through them which was delivered to the warehouse over a month ago. The facility then lost the package and removed it from my app. How do you lose a sofa??! After contacting support they said that they found the package but it was too large to fit in the truck. The dimensions of the box provided by the vendor are well within the guidelines on the fetch website. So here I am over a month later with no sofa and no resolution. They are constantly delaying deliveries but you don’t find out until you’ve sat at home for 5 hours and no one came with the delivery. There is no one to talk to at customer support, you can only email or live chat. I would 100% not use this service if it wasn’t required by my building.

FETCH IS A SCAM. Multiple times we have provided proof of pick up/delivery. BUT WAS never dropped of. MY ENTIRE building lost multiple packages over the holidays because of using FETCH. Fetch WILL NOT reimburse ANYONE for STOLEN packages. The building will also NOT take responsibility for "missing" packages from FETCH We pay MONTLY for these services that we CANNOT cancel because its part of the lease. List of items that me & my neighbors saw was marked "DELIVERED" by fetch but never actually came in the building: -Sony TV -Samsung TV -Samsung Projector -Nintendo Switch OLED -Nike Shoes -Dog Clothes -Blankets -Human Clothes -Breville Espresso Machine -Nespresso Machine -Dell PC -Asus ROG Laptop AND THIS was just MY floor. I didnt even bother asking the rest of the building. Packages were suppose to be delivered throughout December. If you're moving to a NEW place ask if they are using a logistics company for packages. If it's FETCH don't live in that building. I'll be filing a claim at my office today. And will be encouraging my neighbors to follow suit.

Fetch lost a few of my Christmas gifts, where various vendors staged and have pictures of them delivering items to the warehouse. Fetch lost my items and state it is not their fault and to file claims with the vendor. No accountability is given for this service and I would not recommend moving to a location where fetch handles packages.

If I could give a zero, that would be the score. DO NOT let your building use Fetch. They lose packages frequently and then you spend an exorbitant amount of hours documenting proof of delivery, itemizing what was lost and then asked again and again and again to submit the proof. Building management does not help. Many of us feel we have a Bot communicating with us. I know that several people in my building are having a similar experience with packages saying they were delivered but they weren't. Sadly, it seems delivery people steal packages and the company doesn't do anything to resolve the situation.