fetchpackage.comReviews of fetchpackage.com

i have been forced to use fetch for less than a week and 1 package was lost, 1 package was attempted one hour earlier than the selected delivery window and I had to wait until the next day to receive it bc the truck wouldn’t come back, and now I have been stuck all day waiting for a package to be delivered in my window which has still yet to come and now I can’t leave my house until my package is delivered or back to the warehouse it goes. If they expect people to wait home all day, they should at least put a tracker on the delivery vehicles like Amazon so I can have a better idea of when my package will arrive instead of being stuck inside all day?I can’t even go to the grocery store bc I’m waiting on my packages and I know the second I leave, they will be here and I’ll miss my packages again. There has got to be a better way to manage this service especially for what people are paying. And no 1-800 number or when you text, agents take forever to message you back. I’m sure that’s exactly what they wanted. Collect your money and no one to answer for their lack professionalism and organization.

Fetch is completely irrelevant. Do you know why? Because the property that I am at only 15% of people that I have spoken with use Fetch if that many. In tandem with Fetch that we are made to pay and can’t opt out of, most all of us are paying for Amazon prime so we’re paying double. With Amazon, I order my item on a Friday night. It’s at my door on Saturday. With Fetch who has horrible ratings they have a one star review rating and an F with the Better Business Bureau, they lose packages they don’t deliver on time there’s always an issue. With Amazon it’s overnighted the next day and I have never had a stolen package. Fetch’s catchline go to remark is it protects against theft. How ironic that they’re actually thieves in their own right by stealing money from us every month when we can’t opt out. In reality, what it does is it prevents your packages from being delivered in a timely manner. They make it so difficult to coordinate the drop-off that it’s not worth it and even if your package gets stolen, Amazon will refund you. So if you do the math, the Property that we are at makes $132,000 a year from Fetch from residents - can you freaking believe it? Reprehensible.

This is the 3rd time since our complex forced us to use Fetch they have lost or stolen my packages. After my last BBB complaint a few months ago they told me to change all deliveries to signature required to assure me that I would receive my items. I made the switch to Signature Required. You would think the issues would stop but you would be wrong! Earlier this month they delivered my package to someone who was not me. I even have a photo of the random persons signature, clearly not me. Fetch opened a case and I had to send screenshots of my amazon orders, tracking, and payment information for them to reimburse me. Luckily this was just some notebooks and pens. However having to provide a random company with my order info is so weird and an invasion of privacy. What if it was personal care products? I don't want a random person knowing what I am ordering. The issues continues! On Sunday 8/27 a package was delivered to the warehouse and I scheduled it for signed delivery between 4-7pm that day. The driver never showed! I contacted support and they said they would look into it. I received notice today 8/30 they can't locate it and have no idea what happened. Did the driver just steal it? Seems likely in my opinion. They asked for all of my personal order details again for reimbursement. I emailed back that I didn't want to be reimbursed for their incompetence again for a second time this month. I am fed up with this company and our management forcing us to pay a monthly fee for them to essentially steal or lose my items. This is a warning to anyone who tours a complex that uses Fetch Packages. Leave immediately and do not move in. There is a reason there are subreddits and twitter accounts dedicated to try and get this company out of business.

this company with a few other snake oil sales people contract apartment complexes to buy into this idea of saving your packages from theft.....whats really going on is a money grab from fetch and the apartment communities to extort as much money as they possibly can from renters.....not giving renters a choice to opt out and forcing residents to pay up to 30$ dollars a month for a service they will never use is the scheme

I've had such a bad time using this company in going to start shipping things to a friend's house that's not forced to use Fetch. Not a reliable company at all.

This company is awful. They have lost over thirty packages since my apartment started using them. Their customer service is trash. It's next to impossible to get a person, and when you do, they give you the same canned message about the research team every time. They recently forced us to change our delivery address, and promised that they would have weekly transfers between the old and new facility to accommodate those packages that got sent to the old address. However, when I had a few packages sent to the old address accidentally, they expected me to drive across a city the size of Connecticut to pick it up from their warehouse in person. I do not pay for that. They need to do their jobs and not make excuses. Edited to add: They had the audacity to threaten to dispose or discard my packages if I didn't pick them up in person. This company should reconsider its existence.

Garbage service. I live in the Twin Cities and our apartment complex took on Fetch Package Delivery. The concept seemed amazing. However, the execution of it has been a s**t show. Packages out for delivery, wait around for them, nothing shows up, then says delivery window not available 2 hours after the delivery window. So why have me pick a window. Then say it's out for delivery, only to not show up. There have been times it was "delivered" and in the photo they take, you see it's clearly the wrong building or completely wrong unit number. Often they take a photo of the package with the unit # in the photo. One photo had the unit number from the 1st floor, we are on the 3rd. Usually contacting them is a frustrating experience or goes unanswered. Not caring people lose out on money because of them. This is excluding times we have heard them throw items in front of our door. (I have a friend a town over who's had the same experience of thrown packages)

delivery drivers park in handicap spots and have illegal possession of USPS property. I don't want criminals and people that disregard rules handling my packages or in my secure building.