fetchpackage.comReviews of fetchpackage.com

While I’ve had a few packages delivered to the wrong location several times before, I was able to locate them myself. The only real issue was a recent delivery made to the wrong apartment (as shown in their delivery photos). I looked outside and down the hall - didn’t see them. Opened a ticket to report the missing packages (3 of them) and submitted tracking numbers as well as the invoice as requested. Now all I’m getting is someone *repeatedly* asking if the package (one of them) was not received and saying that they are closing the ticket after all of the supporting documentation was provided to them. The local Houston team has always been able to quickly solve minor issues before - but corporate seems to be hopelessly inept or or worse. What should be a simple Submit Claim, Provide Proof, wait for them to search, Status Update, Resolution - is now down to repeated closing ticket. (After asking for information already provided). UPDATE: Thank you for your reply. Fortunately I have my email showing that I had already provided the information that you requested on 12/26. I sent a new email today Jan 2nd, and resent a copy of the original email for your review. Taking a “we close tickets” without a resolution (on an issue caused by your error after I supplied required info in good faith) is poor customer service. There is no doubt that an issue exists, either you resolve issues or you just close tickets. Anyone reading your flippant response knows what it feels like to be blown off.

Perfect for a disabled person to file a Disparate Impact against the stupid landlord who decides to use them. Dumbest company ever created.

I am already pissed I am being forced to pay for a delivery service where I live when I am already paying for delivery from the places I am buying product. I knew it was a matter of time before Fetch would screw up. I had two packages out for delivery that were due to be delivered by 6pm. It’s now 10pm and nothing and customer service is closed. Tomorrow is Christmas Eve and I am afraid they won’t arrive in time. I did contact chat support before they closed and their excuse was that it’s a busy time for packages. Well no crap. But isn’t your job delivering packages? Not my fault. You all should be prepared. Waste of money for crappy service. Run far away if you are looking to move into an apartment community and they force you to pay for Fetch service.

I wish there was 0 star. Very terrible terrible service and company. Two packages were delivered at Fetch facility within one week and both were never scheduled for delivery. Customer service did practically nothing about it. It's possible they are stealing customer's packages and/or conniving with delivery drivers because there is no way else to explain the extremely poor attitude and service.

Stop using this third party delivery company!!! They deliver your package, take a picture to show the proff that they delivered, and then they steal the package!!! This is beyond acceptable! After I refeive my notification that the package was delivered, in less than 10 seconds I open the door, the package is missing... I am waiting for a full refund for my package immediately!

What a horrible scam. Basically extortion. We got your packages pay us $240, so you can get them.

This company is a complete joke. Completely unprofessional and shouldn't be used by any residence for delivery purposes. All you're doing is putting a hazard between yourself and getting your package.

I've been living in my apartment for 2 weeks and thought I really liked the service but then, a package valued over $100 goes missing. Tracking shows it was delivered to their facility but it was not logged in or delivered to me. I have sent 3 emails with no responses. Their "live chat" also does not work as it just takes you to a screen that says "loading" indefinitely. I have no idea how to get a hold of someone or how to file a claim. Therefore I will have to file in a court of law next week. Apparently everyone has had at least a few packages go missing and the lack of response, help or accountability will really take you over the edge. *Note: Their response is asking me to email them however I have already emailed multiple times and received no response, hence the purpose of this complaint.