fetchpackage.comReviews of fetchpackage.com

This Fetch service is like getting your packages sent into a black hole - there is no customer service - phones don’t work , no reply to multiple emails regarding missing items - zero operational control - no accountability and they get away with it !

Just adds unnecessary delay. And we pay $120 for the privilege of the building not hiring people to just sort packages here. Also they apparently have horrible labor practices.

My delivery was delivered before the scheduled time and I am very, very happy about that! I would love to give the Fetch delivery person a 10-star rating!!! 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟

I had a package that left our Greenville NC PO, It got to the Raleigh Center and was turned over to this company FETCH, My daughter never recieved the package, No signature of the person who recieved it, No photo of the place it was dropped off to. All they say it was delivered on March 29 at 10:47 am, Yes delivered and delivered to who. She never recieved it. How do we know it was delivered ?Just cause the Driver said so. How do I know the driver didn't keep it? And I can't get my insurance money cause they say it was delivered.

Missing package and they won’t reimburse me, neither with the place I bought stuff from because the package was signed due

My apartment building started using Fetch right before I moved in, and it's a disaster. I pay $16 a month for a service that is not usable and forces me to have packages delivered to friends' homes, so I don't have to deal with them. I recently gave them another try to see if the service had improved. The first package arrived one day after arriving at Fetch; not the end of the world. The second package has gone missing, and there is zero reliable, non-bot-provided customer service. No number to call, no one to talk to, just text messages, emails, and DMs that take about 24 - 48 hours to get a generic response. Edit to reply to Fetch: One of your agents replied to one email saying “sorry, you won’t get your package today, we’ll let you know when we know more” and then heard nothing else until I escalated with my building manager. I would hardly call that being assisted by one of your agents.

I live in Mesa AZ. after moving in we were notified by the leasing office that they were forcing all tenants to pay for fetch. We don’t have to use it but we have to pay for it. For anyone thinking about moving into an apartment community PLEASE be aware of all the charges added in after your base rent. When I first moved in the extras were about $80 now they are over $200. These services like fetch are scams and the apartments that use them are getting kick backs.

Edit in response to their reply: No, large items aren't necessarily furniture or expensive, and no, the delivery person does not help you with them (they sure didn't for me, either time). A simple Chewy order counts as a large item. In sum, as was said by other reviewers, the only reason Fetch exists is because it's mandated by apartment managers. We are forced to pay $20/month for this terrible service, and it's a complete waste of money. Large packages have a large delivery window, and you must be present to accept them. Why? Why can't they just leave it with the building as every other package used to be? What benefit does this provide to me? They lost my package a couple of weeks ago, then would only reimburse for the exact amount paid for the products. I hunted forever to get those deals, the products aren't even available anymore, and they won't do anything about it. Pay me for what you lost, Fetch. Building managers - please, please do not force this on your tenants. They will experience the same pain as other reviewers.