fetchpackage.comReviews of fetchpackage.com

There are a few major issues with this service over the past few months that I've been using it. Mind you, I didn't choose this service, but my apartment complex bills me for it monthly, so I make use of it when I need to. Here are some issues that I've experienced: 1) Lost Packages On two occasions Fetch has lost packages that were delivered via Amazon. In both cases Amazon delivered multiple packages to their facility, but I didn't receive all of the packages that were delivered. In both cases the Fetch customer service representative wrote me the Amazon delivery person was at fault despite the deliveries being tracked to their facility. 2) Rescheduled deliveries without notification Fetch has rescheduled deliveries without notifying me that the delivery has been rescheduled too many times to count. I've had deliveries pushed back to the following day for multiple days, and no with notification. I've learned to proactively check the Fetch app to see if an expected package is still being delivered at the expected time. It would be great if the app could some how notify you that the scheduled delivery time for a package has changed. 3) Poor customer service Customer service is pretty bad. As far as I know, there is no phone number to speak with a service agent. To report an issue you submit a form via email that has a predefined set of issues that you can report. The bot the replies to your emailed issue is pretty bad. I've had it respond back to me asking me to supply the same information multiple times. The bot experience is horrible. The email experience with human agents isn't much better. I'll get an acknowledgement that my issue is being investigated, but no follow up.

My package was lost. I went through the process of getting a refund, and it was a disaster. No matter what I sent and explained, they just didn’t get it. They ended up giving me a refund for the package that I did receive that was worth $37 but would not give me the refund for the actual package that was lost that was worth $115. I highlighted the receipt and the dates and the which package was received when. But they just couldn’t get it, so I had no choice but to take a loss. After they did the final review, the case was closed.

I've been living in my apartment for 2 weeks and thought I really liked the service but then, a package valued over $100 goes missing. Tracking shows it was delivered to their facility but it was not logged in or delivered to me. I have sent 3 emails with no responses. Their "live chat" also does not work as it just takes you to a screen that says "loading" indefinitely. I have no idea how to get a hold of someone or how to file a claim. Therefore I will have to file in a court of law next week. Apparently everyone has had at least a few packages go missing and the lack of response, help or accountability will really take you over the edge. *Note: Their response is asking me to email them however I have already emailed multiple times and received no response, hence the purpose of this complaint.