fetchpackage.comReviews of fetchpackage.com

Fetch is basically legalized Racketeering. Our complex has absolutely NO issues with deliveries from Amazon, FedEx, USPS, UPS, and others. FETCH somehow weaseled their way into an addendum non-negotiable with the apartment complex lease. I'm still baffled how they're able to do this. Mind you 20$/mo. I repeat ZERO NONE NADA issues/concerns with any other delivery service. Soooo ... you pay for a service to "intercept" you're 'already going to be delivered' packages to then further complicate and cause unnecessary problems. Remember in the mob/mafia movies where the goons show up to a business and say hey you guys have a problem with property damage and theft, maybe you guys need some protection? The owners say no I don't I'm fine then the mobsters come back and break their windows and steal stuff and then go back and ask if they need protection again (something along those lines)?? Well, this is essentially what Fetch does but it much more professional technically legal way. Awful rating all over the internet and BBB. This activity should be criminalized.

Had a $200 luxury item delivered to their warehouse by USPS (not by choice our apartment requires it) with confirmed delivery. Four days or so go by without it being dropped off with our other deliveries. Their CS team claimed they had conducted a thorough investigation and that the carrier was to blame. Long story short, I had to go through x3 people on their CS team and get my apartment's management involved. After raising hell they magically find the package without explanation. Strongly believe I'd be SOL if I hadn't gone they lengths I did.

Totally inept. Last week said they delivered packages requiring a signature between 6-9 and didn't. Package showed up at 12:30 am AND THEY FORGED OUR SIGNATURE. We continually have issues, the latest is they delivered 7 packages not only to the wrong Apt but the entirely wrong complex. They only reach out via text or email and all they do is apologize but do little else. You will see on here they only respond to positive reviews. From our experience DO NOT USE THIS UNRELIABLE, TOTALLY USELESS SERVICE, invest in a PO box and if a complex uses them find someplace else to live. Not worth the constant hassle and loss Fetch causes. And if Fetch is reading this my package id is 114822958 but you should have about 30 emails and texts from me referencing this situation.

If I could give No Stars, I would. They have lost 3 packages in a row, give me the run around trying to get reimbursed, and even though signature is required, anyone can say they are me and get my package. If you can spell my 1st name (which is a common name), that is good enough. But if you want your money back, you have to provide everything except the blood of your first born! And the date of experience is the last time it happened. There have been many others.

Inept and Incompetent Fetch Package Delivery service is a Scam! They Lie! They Steal packages and will Blatantly Lie about delivery! We have door cameras and a history of delivery schedules! They blatantly lied about delivering paid for items that were delivered to their warehouse. They're Done. Believe It.

This company has the worst customer service I have ever encountered. They no longer have a phone support line. The apartment complexes cannot contact them. Packages disappear and if you move, the are not forwarded or returned to sender. They are “donated”.

Fetch is the absolute worst package delivery service one could ever ask for! You would think they could manage to at least deliver a package to the correct apt#. Once its made it thru their unorganized warehouse which ive had the distinct pleasure of visiting when they lost my package in it. I was not alone i joined 20 other people with the same issue, for some it was their 3rd attempt. Do not use this service your better off paying for an alternative locker or PO box service.

My hope is that Fetch is a class action lawsuit waiting to happen. When I lived in Austin in an apartment, I was forced and charged to use Fetch for package delivery. As a result, countless packages were stolen. To avoid this, one must grab a package left at the door in less than 30 seconds -- no exaggeration. My biggest loss was a laptop that was purchased for donation to a nonprofit. While I attempted to rescue this from theft, Fetch was not taking phone calls at that time -- reason = too busy. May karma catch up with this company and all that force its services and may that happen sooner than later.