Fender Musical Instruments CorporationReviews of fender.com

It is extremely disappointing that my experience with the Fender Telecaster International Tele SB - Made in Japan is overshadowed by a constant humming in the amp. Despite my efforts to try different amps and eliminate all potential sources of interference, this persistent noise persists. This raises serious questions about quality control, especially for a globally renowned brand like Fender. It's frustrating that the humming is present in all positions of the pickups, and it seems that even basic measures like removing other devices from the circuit can't resolve the issue. As a dedicated guitarist, I am deeply disappointed that a supposedly prestigious brand like Fender would release products with such fundamental problems. The fact that this humming persists despite all efforts raises questions about the quality control and overall reliability of Fender guitars. It's regrettable that such a significant investment doesn't deliver the expected sound and performance. This experience has profoundly shaken my trust in Fender, and it will undoubtedly be the last time I purchase a Fender product!

I have bought 3 expensive fender guitars in the past 16 months and have had to take them all back. 5 days ago I paid $2992 for a 1972 reissue thin line and had to take it back yesterday bent tuning key, 3 warped settles and the truss rod didn't work. I was told I would have another one air mailed to me today but never got it. I saw today on my confirmation email the guitar really cost $2803 I was over charged. I had a gig tonight but had to let someone else play it so I lost that money. I could not even get 1 dollar off to get any kind of a deal. Last year I tried to buy a fender guitar and Amp that costed over 2500 but was 15 dollars short I left without it. I live off of disability so it's very hard for me to get a good guitar but when I can manage it every time this is what I go through. I'm very upset with fender I'm 56 and have bought many fender merchandise since I was 7 this is uncalled for.

It's not so much that my rating is great for the products that I have bought from Fender itself. Actually, I have either had some bad luck or they send out the best to the companies that sell them. I have too many Fender guitars and amplifiers to count. The maintenance is grueling as I go through them each month. I check the strings, I make sure the rosewood versions are probably oiled if needed, I check the neck and frets especially the fret ends in case of a little shrinking from drying and I play them to make sure that all is well and fix the electronics if I find the littlest flaw during testing. Polish them up and move on to the next. This is usually throughout the month and the products I have received from whatever store have been great. I had have had a issue with the US Acousticsonic. Fender actually reminded me that my warranty was longer than I thought myself and has quickly given a nearby resolution to the problem. The guitars, mostly acoustic guitars that I have ordered from Fender.com have not been up to par. I fix guitars just don't need to start fixing them brand new. They outsource most acoustic guitar to Indonesia. They make some great guitars for other companies in Indonesia, just have not gotten one without a more than adjustment problem from Fender.com. They politely took every one back and sent me a black Fender T-shirt for the inconvenience. I don't think that they are trying to just give away T-shirts and brings me to the conclusion that just some bad luck. You can make a guitar perfect and by the time a customer receives it things in the wood can change. My shipping was perfect shape always. Things didn't work out with the guitars, it happens no matter what you spend or with what company. The customer service was extremely considerate and with guitars and amplifiers that is definitely the most important part ordering online. A&W modified D. Schmitt (owner)

Still waiting for my Stratocaster HSS; have heard every possible excuse and now they won’t refund my money. I’m now having to contact my credit card company so they can get involved. Very disappointing!

I bought my dream guitar at 15 I bought it myself 3 months ago it is an American vintage 2 thinline tele and it has been treated perfect and all of a sudden the three bolt neck keeps moving and have to get it set up very often and fender won’t offer a return as I past the 30 days I still have all receipts and paper work and they said they can’t help

Exemplary customer service, and makers of the best guitars in the known universe. Massive shout out to Ben A, who could not have been more friendly and helpful

I have my first Fender Stratocaster MIJ from the E series, therefore from '84/'87, but it is not possible to date it correctly with the serial number. I bought it used when I was 13, in '95 and since that day it has always remained my favorite. I then expanded, tested and exchanged other guitars, but my Strat doesn't beat any other! Now I have a small collection, completely Fender: my first Stratocaster, a Telecaster, a Mustang, a Precision bass (Tele style) and then again from Leo Fender's design but from another brand of his I have a Doheny G&L. So, just looking at my collection the positive review is obvious.

Wouldn't buy a Fender again... Needed a simple replacement screw and spring for a pickup. They couldn't tell me what the part was, but promised to send one out, but it never arrived. This REALLY shouldn't be that difficult! THE most basic thing - They just don't seem to give a s**t