Fender Musical Instruments CorporationReviews of fender.com

Excellent customer service. Very helpful. Got free replacement guitar for my grandson, which I bought from Amazon. Thank you very much team and special thanks for supervisor Carina.C. for understanding and quick response. Great company. Great service. Great service!!!

I love fender a lot the guitars are fantastik the amps are on fire some of the best tones I have ever heard and to make it even better the costemer service is fantastik. So you can tell i love fender and theirfor I Will give it a 5 star rateing 🎸

Customer service is a 5-star! We purchased a Fender guitar for our son. We must have thrown out or misplaced a promotional item. I contacted Fender and they were so kind and helpful to still honor the promotion. They even went above and beyond by placing the order for me and shipping it to me without having me place the order.

I'm used to being somewhat disappointed with the support I receive, when online orders arrive damaged, or missing parts. In this case, a tuner that was part of a Fender FA-125 guitar kit (tuner) was broken on arrival. I followed directions on the Amazon website and quickly found my way to Consumer Relations at Fender, sent a note detailing the issue and was quickly contacted in turn by Kane Kitchen a Gear Advisor at Fender. Kane's response was courteous, clear and concise and he resolved the issue perfectly within a few minutes. The experience was excellent and exceeded my expectations. Kane's service skills and competence level are excellent. Thank you.

Had an issue with a pickup I ordered. Customer service was on it, very responsive, shipped the replacement overnight, and made the process very easy. I worked with Kane and they were extremely helpful!

In general, Fender provides excellent customer service, but today, I was especially impressed with Gear Advisor Caesar Tapia. Caesar was friendly, informative, generous with his time and he also had extensive knowledge regarding a very wide range of Fender products and services. I've found that these days especially, it has become increasingly rare to find someone who serves as a model ambassador for the companies they work for, and Caesar is exactly that. I can't say enough good things about him, and this definitely helps me remain a dedicated customer of Fender!

Ordered an acoustic guitar for a family member for Christmas, when the guitar was damaged in shipping, Fender customer service was quick to send a replacement (that arrived in perfect shape) with no fuss. Thank you Madi H for your help!

Possiedo già una Fender Telecaster che funziona molto bene. Ho acquistato un'altra chitarrina - da viaggio - nel senso che lo scopo di uitlizzo è stata la comodità di trasporto e un buon compromesso tra qualità e prezzo. La chitarra è una Fender Sonoran Mini e certamente rappresenta un buon rapporto prezzo-qualità. ovviamente, dato il corpo ridotto, non può avere la medesima sonorità di altre chitarre acustiche ma direi che assolve il suo scopo molto bene.