Fender Musical Instruments CorporationReviews of fender.com

Called the customer support line for the Tone Master Pro (TMP) regarding the latest Firmware Update not cooperating with my Mac. Customer Pro (Cory) walked me through various options and within 15 minutes had me all updated and ready to rock. Very knowledgeable, patient and friendly-helping Rep...Thank you Cory...good job. --- ROKRmarc

Fatal servicio de atención al cliente. Compré una de sus míticas correas, y sin haberla usado nunca se me peló todo el interior, quedando inutilizada. Cuando les he escrito reportando el error me han ofrecido 3€ de descuento en otra correa. Un insulto al sentido común que sin duda me hacen cambiar mi opinión sobre esta marca.

Ordered a pair of guitars from the Fender UK site which took a little longer than expected to arrive but that can be forgiven due to it being festive frenzy season as they eventually arrived on 23rd December (ordered 16th December). First guitar turned up (Squier P Bass) and it appears one the dials has become detached internally and rattling around in the pick guard. Not good. It’s a Squier so doesn’t come in any decent packaging so this is either a factory issue or the box maybe took a knock in transit. There were also some scratches and paint defects which are a nuisance but the dial issue made the guitar useless. Second guitar turned up (Telecaster Ultra II) and due to being in a molded deluxe case, it should be absolutely pristine. Open the case up and the guitar looked fine but then I found a pretty obvious tooling mark in the fretboard near the nut. Probably borderline acceptable on a cheap £150 Squier, but not a chance on an Ultra II. How QC didn’t pick this up or deem it acceptable for a £2000 guitar is beyond me as you’d expect perfection out the box for that kind of money. I reached out to Fender Customer Support the same day I received both guitars (23rd December) and they quickly responded & eventually acknowledged a week later the Squier as being faulty & sent over a shipping label (30th December). This took a little longer than ideal to sort but granted it’s the Xmas period. The big problem is Fender STILL have not even acknowledged the issue with the Telecaster and we are now approaching 2 weeks since I first raised it with them. I did send a reminder email stating my rejection of the Telecaster under the Consumer Contracts Regs & Consumer Rights Act due to quality issues on the 29th December and they still have not responded as of today. I can appreciate the Xmas period is busy for customer service, but 2 weeks to not even acknowledge a raised issue with a flagship guitar, yet they quickly got in touch about a Squier issue? Come on…….. It also needs to be mentioned that the customer service telephone number provided for UK & Ireland on their website is disconnected. Not helpful if you need to get in touch with them! Unfortunately after speaking to a few local guitarists about this issue, it seems Fender have a reputation for being hard to contact in the UK which is why I was recommended to put a review on Trustpilot to get their attention!

Ordered a guitar that came with an amp and a cable, the cable ended up being faulty and made the amp and the cable both unusable. I reached out to Fender's customer relations department and their gear advisor, Kane Kitchen gave me a prompt and courteous response and resolved the issue exceeding the highest customer service standards sending me replacements for the damaged products within the week. Thank you Fender and thank you Kane Kitchen. Will definitely recommend Fender to anyone after this experience.

The wait time was minimal, and the communication I had was with an actual HUMANBEING..There wasnt 20 BOT questions to get me to Mark B. the gear adviser who was as pleasant and helpful as I could have imagined. Mark B. and Fender you have confirmed why it is that I only buy Fender...

I've been a big fan of Fender and their amazing musical instruments for some time now. I was super excited to get our nephew some new gear and sadly it turned out that someone beat us to the punch and already bought it for him. The level of respect and quality customer service that I received throughout the return experience only strengthened my support of this company. Thanks for being a reputable company with great customer service, not very easy to find these days!

Carina C. Supervisor, Consumer Relations Is F-Word In Awesome. Turned a negative experience into a positive one, and made my Fender experience one that grants you a future customer who knows that Fender cares about its customers. Well Done. I am extremely satisfied with my fender experience thanks to Carina C.

Ordered a Squier mustang bass for a Xmas present from guitar guitar uk. The order arrived the next day via DPD. The bass had QC stamps on the tag attached to the neck. Now, as a seasoned bass player I know an absolute dog of an instrument when I pick it up. The faults as follows. 1. All strings touching the fret board, not one had been tightened let alone tuned. 2. Bridge uneven, not adjusted, not intonated. 3. E string cut too short. 4. Nut not cut correctly fitted on an angle. 5 Ferrell loose in holes, holes machined to large. 6. No neck relief at all, zero adjustment left. 7. Bad earth, constant hissing until I earth the strings. I’m not sure who the QC was or if they were wearing a welders mask or had vision issues but they need to be retrained or dismissed as they clearly had not even looked at the guitar. It was sealed from manufacture and shipped directly from GG warehouse. GG however were nothing short of excellent, I took the bass back, no arguments whatsoever, extremely apologetic and offered refund/replacement/exchange. I had read that the QC on the mustang line was hit/miss but didn’t realise precisely how bad it was. The bass was exchanged a Fender standard Jazz bass which is the exact opposite of the mustang. Come on fender, your QC should be QC regardless of the country/factory of manufacture. As an engineer working in aviation, I know that a standard of QC can, and is applied globally, it should not be vastly different.