Fender Musical Instruments CorporationReviews of fender.com

Working with Caesar Tapia via email to answer some questions about a telecaster I had. He took his time was patient and either answered my questions or guided me on how to find the answer. He has kept an open line of communication and even followed up on a few things. His customer service is some of the best and Fender is lucky to have him.

Great customer service

Mark B in customer service is the best! Helped my son obtain his whammy bar (3rd party seller did not include w strat) and made his day with some complimentary fender merch for our inconvenience.

Bought an acoustic guitar off of Amazon. It came with hard shell case. It came locked but no keys. I was able to pop the lock & get the guitar out. Amazon told me to contact Fender. I called & spoke to Caesar Tapia, a customer service rep. He was extremely helpful & took care of my issue ASAP. Excellent customer service.

I had an issue with my Squier PJ Bass that required a warranty replacement, and Kane Kitchen at Fender handled the entire process with absolute professionalism and care. Communication was clear, fast, and transparent at every step, and I never felt left in the dark about what was happening with my claim. Kane made what could have been a frustrating situation completely stress-free. The replacement process was smooth, efficient, and handled exactly the way customer service should be done. This experience honestly restored my confidence in Fender’s customer support. Huge thanks to Kane Kitchen for going above and beyond, truly excellent service.

I recently purchased an EVH 5150III 2x12 cabinet and one of the speakers completely failed almost immediately, and yes, it was correctly powered with a matched Ohm rating in accordance with it’s stated parameters. I wrote customer service and Mark B. immediately responded, which I very much appreciated. I was disappointed to discover that they were unable to just swap out the speaker for me but Mark was able to offer me reimbursement in the form of merchandise of equal value from their catalog. Mark was very friendly, attentive and helpful throughout the process so because of that I am satisfied with the resolution. Shoutout to Mark B.!

Fender sell a Squier by Fender Sonic guitar kit on Amazon UK for £200. It includes 3 months of free online lessons. But the code does not work! I've contacted Fender support twice and they have not even bothered to respond. I've called amazon 4 times and spoken to 5 different people. Each time they promised a return call with resolution within 24 hours. Never got a call back. EAch call takes 30minutes + of my life. DO NOT BUY FROM FENDER

There was a delay with my order because of part shortage(s), but the quality of the product was incredible and totally worth it. The service throughout the process was also first class and accommodating as well. I highly recommend purchasing high-end guitars from Fender.