Fender Musical Instruments CorporationReviews of fender.com

I recently reached out to Fender Customer Support because I needed assistance with a Certificate of Authenticity for my 1954 Fender Stratocaster 50th Anniversary Masterbuilt limited release guitar. I honestly expected a long complicated corporate process, but the team absolutely knocked it out of the park. They walked me through exactly what documentation and photos I needed to provide, kept me updated on the status and resolved everything much faster than I anticipated. A new COA is on its way. A massive thank you to the Senior Consumer Relations Representative Nathan Jones for treating my issue with such care and concern. I also want to thank his team member Shane Farmer for outstanding customer service as well as Willy, Will, Kane, Joe, Madi and others. I am extremely proud to be a Fender guitar owner. John I.

After 17 years of solid service my Fender jack cable stopped working. Fortunately I still had the original invoice. I emailed Fender and had a replacement cable within a few days, free of charge!

I wrote Fender about the very sweet sounding Princeton Recording tube Amplifier I recently acquired, which unfortunately did not have the four button foot switch which came with the amp when it was new. The only place anywhere that I could find that was selling one of these foot switches was a store in Canada, which does not ship to the US where I live. In response to my question about whether Fender had any other ideas where I might find one of these foot switches, customer service representative Kane Kitchen did an extensive search for me, finding a few stores which had sold the switch in the past, but no longer had them and also coming up with that store in Canada as the only place anywhere where one of the switches could now be found. Knowing that Fender was also not aware of any other switch available anywhere, and knowing that the Canadian store only had one, I went to greater lengths to find some way to purchase that one foot switch. Thank you, Kane!

Very efficient organization. The person that answered the phone was helpful, explained the process and followed through the the complete transaction. Will be a Fender customer for ever.

When a local guitar shop decided to take a chisel to my Japanese Fender Jag 50s Vintage Reissue (note, these parts are impossible to find outside out Japan), Fender had my back. Bradley Shelton quickly got in touch with the fine folks at Fender Japan and had replacement parts shipped to me at no charge. I cannot overstate how impressed I am with Fender's customer service, and moving forward, Fender will be my first choice for any equipment. Hats off to the phenoms at Fender support, and massive shout out to my man Bradley for being such an awesome guy.

I had a hiccup over a missing item from a delivered order. I contacted Fender, explained the issue and the problem was quickly resolved. Great service (from Louis at Fender). I will have no hesitation in ordering directly from them again. Thank you Fender!

I can’t think of any product or brand, where there isn’t a risk of the product or service experiencing an issue. Things happen. Few if any are infallible. So I have to say, Fender recently blew me away with their service and support on an issue I had with my amp. They totally exceeded my expectations demonstrating exactly why they’re a top brand.

Assistant was very kind, informative, and helpful