Fender Musical Instruments CorporationReviews of fender.com

I ordered a custom shop Precision just before Christmas. Due to the annual shop shutdown and production demands, it took more time than initially advertised to get it. It was absolutely worth the wait. Customer rep Shane Farmer did an awesome job keeping me informed on the build progress. I have gigged out several times with the bass now and could not be happier. My expectations were very high - but the custom shop bass has far exceeded them!

Terrible products and even worse customer support. Imagine waiting for more than 2 years for a firmware update and for customer service to tell you "just buy another product".

My Fender Twin Tonemaster died and Fender kindly took care of the repair for free, even though I didn’t have the receipt anymore. I think it’s a common defect that’s why they did it for free. In any case customer service was great!

Could not be more disappointed. We ordered a circa £1,800 mod shop Fender for our son as a special Christmas gift. Contrary to the 8-10 weeks advertised delivery time, it took over 18 weeks to ship. The company were not proactive in providing updates, but did respond to emails after a short wait. I was advised that i would be contacted to arrange delivery once the guitar was in Europe. That didn’t happen. Instead, I’ve been notified today that the guitar has been delivered. Presumably it’s in a cardboard box outside my front door. Possibly with a label saying “Fender” and including the value ! Hopefully it will still be there, and not damaged by any inclement weather, when I return home in 6 days time. If it has not been stolen / rain damaged i’ll post a further review on the actual product, but based on the above experience I WOULD NOT RECOMMEND buying a mod-shop guitar directly from Fender.

Superb assistance from Tobi 10/10

To Whom It May Concern, After looking everywhere I could on the Internet and exhausting every possible resource in the process of trying to find an Aluminum Pickguard Shield Fender part number 0019723000 for my 1974 Fender Precision Bass I reached the conclusion I would need to speak with someone at Fender Parts to get a definitive answer on the status of this part. Lucky for me my call was answered by Kane Kitchen in Fender’s Customer Relations Department. Kane systematically went through every single source I had previously and laboriously gone through myself in an attempt to find the part. I was amazed how thorough he was in his effort to connect me with the part I still desperately need. Having previously worked as a service technician and in customer relations I have a unique perspective on evaluating who I’m speaking with on the other end of the line and I can tell you I was extremely impressed with Kane’s professionalism and determination to leave no stone unturned while assisting me. So much so Kane went to the extent of searching outside the normal part number to see if any aluminum pickguard shields examples existed within Fender's warehouse system and in doing so did find several thousand which are unfortunately unavailable to the public. Too bad for me but the point here is Kane went above and beyond to check with a department outside of Parts that holds the shields to see if they would consider relinquishing one for my 1974 P-bass. Kane secured the answer and replied with their response within 24 hours. Very Impressive ! Kane is an exemplary employee and as Fender’s ambassador to your customer base deserves recognition. I’m thinking two weeks off and a raise, but I’ll leave that up to you. Regards, Robert P.S. While I have your attention, I would like to know why the Aluminum Pick-guard Shield for a Precision Bass part number 0019723000 has been discontinued. I understand I can buy self adhesive foil that’s available from Stuart MacDonald, but I would prefer to do the job properly and use the aluminum shields that were originally installed on the early Precision Basses and up until recently available as a replacement part. I purchased a pick-guard shield fabricated by Kluson several years ago for another Precision bass I own. I find these are currently out of production and I am unable to locate vendors that have them in stock. Although I have sent an inquiry to Kluson as to whether they will produce this part again so far I haven’t received a response back from Kluson Pacific. I’d be interested to know if Fender can shed more light on the subject when you have time.

What started out as what might have become a one star review has, through the attitudes and actions of Kane and Jahmal, become a five star review. I work for a large music retailer in Canada and yesterday was following up on an extremely old order parts order. Instead of "passing me off" to another department, Jahmal was very attentive, and though I did have to go to another department to get the necessary info regarding this order, he was in no way dismissive and suggested that I could always follow up through him. When I got to speaking with Kane, his customer service was "on point!" He followed through with emails and phone calls and came up with a solution for this problem parts order that "blew me away!" Though there is a lot to be said for AI and automation, I thank God for this interaction with two capable, hard working, good willed human beings! Thanks guys and keep up the excellent work!! ADDENDUM - wrote this review an hour ago and just got another email from Michael with a tracking #, which took their follow through rating to an even higher level. Once again "blown away!" Way to go team Fender!!!

Ich hatte zweimal eine Anfrage an den Support geschickt, die umgehend und ausführlich beantwortet wurden. Super Service!