Fender Musical Instruments CorporationReviews of fender.com

So, I contacted Fender customer services in the UK to see if they could help me find a way to repair my Fender guitar case latch which had broken off and also to see if they could direct me to where I could get a replacement key for the locking latch. I got a really prompt reply from Sam at Fender. Sam was able to direct me to links for places where I could obtain replacement latches online and was ever so apologetic that they didn't sell or supply them directly themselves. In terms of the keys for the lock, Sam took my details and posted me out a replacement with no charge. I could tell he'd have loved to have been able to supply the latch too. Excellent customer care even nearly 12 years after the sale of the instrument. Thank you Fender and thank you Sam 🙏🏻✨

I am an inventor of guitar designs and modifications. For this reason, my evaluation is from a professional point of view. As usual, Fenders willingness to satisfy and assist their customer base is nothing less than outstanding. Today I had to speak with Ceasar who was Above and Beyond all expectations. All at Fender have been incredible. Extremely easy to access them and always solves any issue needed. From a qualified professional point of view, I cannot give them anything less than A+. If you haven’t tried a Fender yet or are a newcomer, I highly recommend Fender. They are absolutely Number one for a reason. Thanks to all at Fender for your relentless quest for our industry. All the best. Bob Oberg.. Tptcustomguitars

I had specific concerns and questions about details of some products (ie. if my Jazzmaster could fit in the presented gigbags // if the Fender LSR Roller nut was compatible with my guitar...). Therefore I contacted the support who was always reactive, quick and kind to answer and always provided me with tips and tricks. Thank you very much Sam for your support!

A few of the tuning keys on my Vintera Bass VI were extremely difficult to turn, and one had completely failed. Luckily it was still under warranty, and after contacting Consumer Relations about the issue, Will replied the same day (on a Sunday, no less!) and a set of replacement tuners arrived on Tuesday. The new tuners work great and I couldn't be happier. Big thanks to the Consumer Relations & Shipping Team for the incredible service!

Your employee Will, amazing guy. Anything I needed he responded to me quickly and appropriately. Explained all the actions I could take on an instrument exchange. Very easy going and very professional guy.

I had an outstanding customer service experience with Fender thanks to Will D. and the support team. I purchased an amp from Guitar Center nearly six months ago and recently ran into a fault issue. From the moment I reached out, Will handled everything smoothly, professionally, and without any hassle. The process was quick, clear, and customer-focused. There was no runaround, no unnecessary back and forth, just straightforward support and a solution. It honestly could not have been a better experience. Customer service like this is exactly why I will continue to invest in Fender products, even when there may be opportunities to save a few dollars buying elsewhere. Standing behind your product and taking care of customers matters, and Fender absolutely delivered.

I love my amp but custom service is better than I could imagine. Wasn't easy to get my amp running but with professional help we did it. Thank You once more!

After 6 years my fender reverb de luxe tone master suddenly broke down. The 2 year warrenty was expired. The store where i bought the amp could not or would not help me. I contacted the Fender support team. After a evaluation they decided to repair the amp under warrenty. They even paid for the transport. The amp is in full working order again. Top service!