FelicegalsReviews of felicegals.com

The ring is beautiful and fits amazing!

The rings are beautiful. Very well made. They promptly answered my questions

the photos didn’t do it justice, even better in person

Everything was exactly as expected and service was quick and simple

Great customer service, contacted me with questions during the build process. Was very helpful with choice of diamonds. Quality was great!

LAST AND FINAL EDIT 10/17/2026: If you are reading this or following along for the last updates I provided, I wanted to give you one final update and yes you may have noticed that my review changed BREIFLY to 5 stars on 10/10/2026 after Abby and her "finance" team EXTORTED us for a 5 star review BEFORE she would RETURN OUR LAST PAYMENT TO US! This company is 100% A SCAM! They say they are based in Tennessee, the necklace they sent us as an "apology" came from a house in Montgomery Maryland, across the street from the Montgomery County Jail because that is totally in Tennessee. We have been waiting MONTHS for a final return of our last payment but Abby & whoever she is working with "couldn't follow through" until I updated my review. Going against our written agreement per our emails with Abby that we would update once ALL payments were returned and we received the necklace they were sending as a "apology". Quick side note: they told me it was a sterling silver necklace and I don't have any metal allergies but sure as hell did I itch like crazy after wearing it for an hour....again you are NOT getting quality here folks! We got a email from Abby on 10/10/2026 asking me to update my reviews BEFORE they would finalize the last bit of money they owed us...our guess is that whoever they were working with/for wants to try to sweep this under the rug but you thought wrong. I updated the review, we sent the screenshot and then she came back and said "Update it to 5 starts..." what about anything we have had to endure with you Abby would be "5 star" worthy??!! I again logged on to Trustpilot at 11 PM my time, and changed the starts so that we could finally get the payment and be done with her bull crap. If you are wondering how long it took to get the payment...that would be 7 DAYS all because they originally stated they "couldn't process it" through their return portal (like how we got the other payments back) and that they would PayPal my husband. Instead they sent it through their "system" even though they said they weren't going to do it this way. If I could give negative starts I certainly would. RUN FAST AND RUN FAR! PIECE OF CRAP SCAMMERS ALL AROUND! And for my girls wanting "Black Gold" just know it has to be replated every 3 months and almost no jewelers know how to do it - this came from our actual jeweler! EDIT 6/20/26: Well I wish I could say they did better but they did worse…if that is even possible. We had to argue with them that what is fair is they remake the ring and not send it USPS. They agreed. Cool. Then they hit us with “well technically your ring isn’t paid off so we won’t remake and send it until you pay us $1,000”. How did you send a ring that wasn’t paid off when your policy says it has to be paid off? Oh I know! They relied on “Well it was a system error.” No y'all are greedy. My fiancé and I talked about it and decided to see what a local jeweler could do for us. We AGAIN tried to reach this company and ask to start the refund process as we decided that after all the crap we are dealing with it wasn’t worth the headache of working with them. We emailed them Monday 6/15/26 is now Saturday 6/20/26 and still NO RESPONSE. Seriosuly people avoid this company!!!! They never respond and are incredibly difficult to work with. What was supposed to be a fantastic and unique piece of jewlery that I would cherish all my life, has turned into the worst experience I have ever had with a company. All we want is a refund so we can move on and get SOMETHING from a local jeweler. Especially since all this crap I won’t have a ring for our wedding that is at the end of July. STAY FAR AWAY! STAY AWAY FROM THIS COMPANY! This company severely lacks on communication. On their website it says they will reach out within 24 hours but they NEVER respond. Both my fiancé and I have sent multiple emails that ALL go unanswered. We are trying to pay off the $4,000 ring we custom ordered through them but no one is responsive. They mailed us something via USPS but won’t tell us what it was as they don’t respond to communication. It had to be signed for which the mail carrier did not confirm who signed for it and delivered it to the wrong apartment (we are already putting action with the post office as well) but, we have no idea what it was they were sending us. We are REALLY hoping it wasn’t my ring. Both my fiancé and I are starting to think this is a fraudulent/scam business and if no communication is returned in the next few days, will start disputing charges with our bank and go to a local company. It is such a shame because I was in love with this ring and everyone I showed it to adored it! I guess they just don’t care which is whatever. They need to be more responsive cannot take money and continue to not respond to communication attempts especially with purchases that are this expensive!

Great ring exactly how I wanted

I recently purchased an engagement ring from them and it was exactly what I ordered, beautiful. My fiance loves it. That said, the customer service was also fantastic. I found it refreshing. I asked quite a few questions about the ring and asked if it could be rushed. The response time was generally within a couple hours at most, and they/she (I believe I spoke with the owner) was willing to work with me to get the ring faster for a nominal fee. All my nervous concerns were put to rest due to their/her professionalism and expedient response time. A + all around!