FelicegalsReviews of felicegals.com

The ring was beautiful quality work. Customer service was well managed and quick to respond to any questions. Our proposal was perfect in every way 😎

My experience with Felicegals was a bit frustrating but in the end was resolved. I originally received the incorrect ring which was disappointing but was resolved within three weeks by sending me the correct ring. Once I received my correct ring it arrived with a loose setting for the stone. I had to take it to my local jeweler to have it set properly. I am unsure if it was damaged in shipping or was sent to me this way but regardless it was repaired. Customer service was kind and helpful. I was mainly dealing with Abby the entire time. Usually it took a few days to receive an email but when I was sent the second ring and it had a loose setting Abby was sure to respond to me everyday. I did not have to pay for shipping when it came to sending the ring back and receiving the second one. I was also refunded the cost for the repair and was given an additional year of warranty on my purchase Overall I am happy with my purchase albeit it was frustrating having to do all of this when the ring should have come as I ordered it. I am giving four stars as it was all fixed in the end without any cost to me other than my time.

It took almost 2 months to get an now after just 2 weeks of being worn the black finish is wearing off the ring...total bull shit spend 2k on a wedding ring just to have it be shit

Amazing, just amazing. Felicegals has been the absolute best experience I've ever experienced. The whole process was well detailed and explained to me every step of the way. The person who was helping me, Abby was incredible, from start to finish. Even when I wanted to change the stones mid production, she helped to get it done as long as it was possible. She was incredible, nice and helpful. Her and the whole team was amazing, the engagement ring and the wedding band came out beautifully and I will definitely be coming back and telling others what a great experience I had.

The ring is perfect. Fits perfectly. Reflects her perfectly.

Ring is nice. Communication was poor. I think they only have one person answering emails and that person only works a couple days per week and only an hour each of those days. It was routine to go a week without anyone responding. The lack of communication and failure to let me chose the stone led to issues. I gave them another chance and they made it right with the stone. Overall it is a beautiful ring and they will work with you on customization. My fiance is thrilled. Just be prepared for a long process if you want to customize and pick a specific stone. 10/10 for ring style and uniqueness. 8/10 for customer service. They were nice and always seemed to be willing to work with me. 1/10 for response time and coordination which led to frustration and confusion. Would I do it all again? Yes, but give yourself plenty of runway to work out any details. Time will tell on quality but it seems fine.

I absolutely loved my ring when it arrived. It was beautiful and felt perfect as an engagement and wedding band set. Unfortunately, it's been downhill since that initial "wow" moment. I received my order on March 27, and by June, my ring was already missing three diamonds. For context, I'm a therapist, so my work doesn't involve heavy manual labor—mostly talking with clients and typing notes. The first two diamonds were lost while I was taking off a basic, loose-fitting cotton shirt. The ring snagged on the fabric, ripped the shirt, and pulled out two stones. The third diamond disappeared while I was simply making my bed. These are some of the most ordinary daily activities imaginable, so having my ring fall apart during them has been incredibly disappointing. When the first two diamonds came out, I considered sending the ring in for repair. However, after reading the warranty language regarding bent prongs, I felt like I would likely end up losing that battle. It seemed easier to have it repaired locally rather than ship my ring away for weeks. Once the third diamond fell out, though, I started to feel that the issue wasn't bad luck—it was the quality of the ring itself. The repeated stone loss during normal everyday wear makes me question the durability of the setting. The clause regarding bent prongs almost feels like an acknowledgment that this ring design is particularly vulnerable to damage. At this point, I'm honestly glad I only purchased the 14K version, because I can't imagine how many more diamonds I might have lost over time. I spent $1,635.92 on this ring, and only a few months later it no longer feels wearable. That's incredibly disheartening, especially for something that was meant to be such a meaningful piece of jewelry.

Ring arrived just as presented on the site. Beautiful and unique design. I will return for future purchases.